User manual
8AL91434ENABed01 58 /113
2.61.8 Close the agent session (logout) – Agent set
• Logout
2.61.9 Supervisor station
• A supervisor can consult the messages left in the voicemail inboxes of the call center groups
(maximum 8 groups) using the function keys.
A supervisor can also perform the agent function from the same set
2.61.10 Supervising group mailboxes – Supervisor station
2.61.10.1 Consulting the messages
When a message is left in a group mailbox, the voice mail present indicator associated with the
supervision key flashes.
• Press the supervision key.
• Follow the instructions of the voice guide.
When a mailbox is consulted by a supervisor, the other supervisors cannot access it
2.61.10.2 Supervision keys for group mailboxes and positioning on the sets
• Access the Perso page to display the positioning of the supervision keys on the sets.
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