Log an Issue at www.bcl.net.au BCL Service desk Ext 8888
Welcome Screen:
Menu: Options for customising your handset
Perso: Line & programmable keys (default home
page)
Info: Displays handset status including
extension name & number
Navigator Keys:
OK: Applies changes when configuring or programming
Left-Right navigator: Used to move from one page to another
Up-Down navigator: Scrolls through the content of the page
Back/Exit: Short press to previous page, long press to exit & return
to default screen (Perso)
Screen Displays:
Incoming Call On hold Call in Progress
Make call: Internal - Dial 4 digit extension
External - Dial 0 (or 35) for outside line followed by
desired number
NB: Prefix 0 suppresses your caller ID while prefix
35 displays it
Answer incoming call: Lift handset or press Handsfree/Loudspeaker key
End call: Press End call button or return handpiece to cradle
Answer second call: Press Incoming Call soft key. Original caller is
automatically placed on hold and you are connected
to second caller.
Place call on hold: Press Call in Progress soft key. To return to caller press On
Hold soft key or press Retrieve call soft key.
Mute: Press Mute key to activate; press again to deactivate. For
wireless handpiece, press & hold volume control key to
activate & again to deactivate.
Transfer call: Press New call soft key, dial destination number & when ready
to transfer press Transfer soft key
Retrieve call: To cancel transfer (if extension is busy, does not reply etc.)
press Enquiry Off soft key
Conference call: With 2
nd
party on line press New call soft key, dial 3
rd
party &
when ready to connect press Conference soft key. For 4
th
&
subsequent parties, press Add soft key, dial number & when
answered press Insert soft key
Redial: Short press to redial last number & long press to
display list of last 8 numbers dialed
Divert call: Press soft key, select type of diversion required
(immediate, busy etc) & dial destination number
Divert to Voicemail: Press soft key, to divert straight to voicemail select Imm
fwd to VM. For busy &/or no answer select Other forward,
Forward on busy/no reply, Voice msg
Cancel Diversion: Press soft key & select Deactivate soft key
Dial by Name: Type in person’s name (surname, first name or initials) &
select relevant search type on screen (ie. name, initials, etc.)
then press key alongside name to call
Call log: Contains last 50 calls made and received, internal & external.
Press Mail Services
key then Call Log soft key. Upward
arrow indicates outgoing call, downward arrow indicates
incoming call, black represents answered call, red represents
unanswered call. Press respective soft key then Recall to call
or Delete/Delete All to remove from log.
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