Controlled services Relevant
software
version
Values in
limited
mode
Modularity Max Hardware
extension
Number of active Automatic Call Dis-
tribution agents
From R3 5, 10, 20, or
32 depend-
ing on li-
cense
0 32 NO
Automatic Call Distribution statistics
module
From R3 closed open YES
Number of agent applications From R3 0 +1 32 NO
Number of supervisors From R3 0 +1 8 NO
RCM From R9.0 closed open NO
MANAGED SERVICES
PROXY H323 From R3 closed open NO
MY TEAMWORK
Version From R6.1 IGNORED BY THE SYSTEM
Number of audio ports
Number of data ports
MOBILITY ON GSM
Number of mobiles of any type
(MCE+NCC+My IC Mobile for iPhone
or My IC Mobile for Android)
For R7 IGNORED BY THE SYSTEM
Number of MCE mobiles (Windows)
Number of NCC mobiles (Nokia)
My IC Mobile users (same license
used for both iPhones and Android
phones)
from R8.1 0 1 50 No
Number of SIP Companions (for My
IC Mobile in SIP mode)
from R9.1 0 1 50 No
SERVICES OVER IP
Number of Fax server ports From R7 IGNORED BY THE SYSTEM
Number of Open SIP phones From R8.1 0 1 20 (R8)
60 (R8.1)
120
(R9.0)
No
Codec Pass-Through From R8.1 closed open No
UNIVERSAL DIRECTORY ACCESS (UDA)
LDAP service From R8.1 closed open No
3.3.2 Services controlled by the “CTI” software key
The following table lists the functions controlled by the "CTI" software key.
# %$
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