38 For Assistance
For Assistance 39
For Assistance
Customer Support
Contact us for help with your phone or your Assurance Wireless service.
ɒ Go to assurancewireless.com.
ɒ Dial
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V M on your Assurance Wireless phone.
ɒ Call 1-888-321-5880 from any phone.
Regulatory Information
The following topics provide important regulatory information.
Specific Absorption Rates (SAR) for Wireless Phones
The SAR value corresponds to the relative amount of RF energy absorbed into the head of a user
of a wireless handset.
The SAR value of a phone is the result of an extensive testing, measuring and calculation process.
It does not represent how much RF the phone emits. All phone models are tested at their highest
value in strict laboratory settings. But when in operation, the SAR of a phone can be substantially
less than the level reported to the FCC. This is because of a variety of factors including its
proximity to a base station antenna, phone design and other factors. What is important to
remember is that each phone meets strict federal guidelines. Variations in SARs do not represent
a variation in safety.
All phones must meet the federal standard, which incorporates a substantial margin of safety. As
stated above, variations in SAR values between different model phones do not mean variations in
safety. SAR values at or below the federal standard of 1.6 W/kg are considered safe for use by the
public.
The highest reported SAR values of the ALCATEL ONETOUCH Elevate are:
Head: 1.39W/kg (1g)
Body-worn: 1.19 W/kg (1g)
For body-worn operation, this device has been tested and meets the FCC RF exposure guidelines
when used with an accessory that contains no metal and that positions the handset a minimum of
15 mm from the user’s body.
FCC Radio Frequency Emission
This phone meets the FCC Radio Frequency Emission Guidelines.
FCC ID number: RAD556
More information on the phone’s SAR can be found from the following FCC website:
http://fcc.gov/oet/ea/
Using Your Phone with a Hearing Aid Device
A number of Boost phones have been tested for hearing aid device compatibility. When some
wireless phones are used with certain hearing devices (including hearing aids and cochlear
implants), users may detect a noise which can interfere with the effectiveness of the hearing
device.
Some hearing devices are more immune than others to this interference noise, and phones
also vary in the amount of interference noise they may generate. ANSI standard C63.19 was
developed to provide a standardized means of measuring both wireless phone and hearing
devices to determine usability rating categories for both.
Ratings have been developed for mobile phones to assist hearing device users find phones that
may be compatible with their hearing device. Not all phones have been rated for compatibility
with hearing devices. Phones that have been rated have a label located on the box. Your ALCATEL
ONETOUCH 1018B has an M3/T4 rating.
These ratings are not guarantees. Results will vary depending on the user’s hearing device
and individual type and degree of hearing loss. If a hearing device is particularly vulnerable to
interference noise; even a phone with a higher rating may still cause unacceptable noise levels in
the hearing device. Trying out the phone with your hearing device is the best way to evaluate it for
your personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC requirements for hearing aid compatibility and are
likely to generate less interference to hearing devices than unrated phones. (M4 is the better/
higher of the two ratings.)
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