Alcatel 1v User Manual

101 102
8
Troubleshooting ..................
Before contacting the service centre, here are some
instructions to help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone’s performance, remove
unnecessary files or apps on your phone.
• Update your phone's software via Settings > System >
System Update.
• Reset your phone via Settings > System > Reset >
Factory data reset. Another method is to hold down
the Power key and the Volume up key at the same
time when your phone is powered off. Release the
power button and then the volume button after the
vibration, then select Wipe data / factory reset >
Factory data reset to reset. All your phone data will
be lost permanently. It is strongly advised to fully
back up your phone data before resetting.
and carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for
at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.
• When the phone falls into a loop during power on
animation and the user interface can't be accessed,
press and hold the Power key to reset. This eliminates
any abnormal OS booting issues caused by third
party applications.
• If neither method is effective, reset the phone by
pressing the Power key and the Volume up key at the
same time. Release the power key when the device
vibrates, then select Wipe data / factory reset >
Factory data reset to reset.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone
by pressing and holding the Power key until it turns
off and then restart it again.
• If it still doesn't work, reset the phone.
My phone turns off by itself
• Check that your screen is locked when you are not
using your phone, and make sure that the Power
key is not accidentally pressed while the screen is
unlocked.
• Check the battery charge level.
• If it still doesn't work, reset the phone or update
software.
My phone can't charge properly
• Make sure that you are using the Alcatel charger that
comes with the phone.

Alcatel 1v Specifications

General

Talk time (2G)	9.5 h
Talk time (3G)	5 h
Battery capacity	2460 mAh
Standby time (2G)	468 h
Standby time (3G)	390 h
Standby time (4G)	293 h
Battery technology	-
Battery recharge time	3.5 h
Screen shape	Flat
Display diagonal	5.5 \
Display resolution	480 x 960 pixels
Native aspect ratio	18:9
High Dynamic Range (HDR) supported	Yes
Virtual assistant	Google Assistant
App distribution platform	Google Play
Operating system installed	Android 9.0
Flash type	LED
Rear camera type	Single camera
Maximum frame rate	30 fps
Optical sensor size	1/5 \
Video recording modes	1080p
Rear camera pixel size	1.12 µm
Rear camera sensor size	1/4 \
Rear camera aperture number	2.2
Resolution at capture speed	1920x1080@30fps
Rear camera resolution (numeric)	8 MP
Front camera resolution (numeric)	5 MP
2G standards	EDGE, GPRS
3G standards	HSPA+
SIM card type	NanoSIM
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.2
SIM card capability	Single SIM
Mobile network generation	4G
USB version	2.0
Graphics card	IMG8322
Color name	Anthracite Black
Form factor	Bar
Product color	Black
RAM capacity	1 GB
Compatible memory cards	MicroSD (TransFlash)
Maximum memory card size	128 GB
Internal storage capacity	16 GB
Processor family	Cortex
Processor frequency	1.6 GHz
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Subscription type	No subscription

Weight and Dimensions

Depth	8.9 mm
Width	72.2 mm
Height	149.1 mm
Weight	130 g