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•Verify the network coverage with your
operator
•Check with your operator that your SIM card
is valid
•Try selecting the available network(s) manually
•Try connecting at a later time if the network
is overloaded
Invalid SIM card
•Make sure the SIM card has been correctly
inserted
•Make sure the chip on your SIM card is not
damaged or scratched
•Make sure the service of your SIM card is
available
Unable to make outgoing calls
•Make sure you have dialed a valid number and
press the send key
•For international calls, check the country and
area codes
•Make sure your phone is connected to a
network, and the network is not overloaded
or unavailable
•Check your subscription status with your
operator (credit, SIM card valid, etc.)
•Make sure you have not barred outgoing calls
•Make sure that your phone is not in flight
mode
Unable to receive incoming calls
•Make sure your phone is switched on and
connected to a network (check for overloaded
or unavailable network)
•Check your subscription status with your
operator (credit, SIM card valid, etc.)
•Make sure you have not forwarded incoming
calls
•Make sure that you have not barred certain
calls
•Make sure that your phone is not in flight
mode
The caller’s name/number does not
appear when a call is received
•Check that you have subscribed to this service
with your operator
•Your caller has concealed his/her name or
number
I cannot find my contacts
•Make sure your SIM card is not broken
•Make sure your SIM card is inserted properly
•Import all contacts stored in SIM card to
phone
The sound quality of the calls is poor
•You can adjust the volume during a call by
pressing the navigation key
•Check the network strength
•Make sure that the receiver, connector or
speaker on your phone is clean
I am unable to use the features described
in the manual
•Check with your operator to make sure that
your subscription includes this service
•Make sure this feature does not require an
ALCATEL ONE TOUCH accessory
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