Alcatel 2057D - Troubleshooting

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If the defect is confirmed, your phone or part thereof will be either
replaced or repaired, as appropriate. Repaired phone and accessories
are entitled to a one (1) month warranty for the same defect. Repair
or replacement may be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labour but excludes any
other costs.
This warranty shall not apply to defects to your phone and/or
accessory due to (without any limitation):
- Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
- Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.;
- Modification or repair performed by individuals not authorised by
TCL Communication Ltd. or its affiliates or your vendor;
- Modification, adjustment or alteration of software or hardware
performed by individuals not authorised by TCL Communication
Ltd.;
- Inclement weather, lightning, fire, humidity, infiltration of liquids
or foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your phone will not be repaired in cases where the labels or serial
numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be
liable for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited to commercial or financial
loss or damage, loss of data or loss of image to the full extent those
damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
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Troubleshooting ..................
Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery contacts, remove and reinstall your battery,
then turn your phone on.
• Check the battery power level, charge for at least 20 minutes.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the End key.
• Remove the battery and re-insert it, then restart the phone.
My phone turns off by itself
• Check whether your phone is locked when not in use, and make
sure you don't accidentally turn off your phone when locking it by
pressing the End key.
• Check the battery charge level.
My phone can't charge properly
• Make sure you are using an Alcatel battery and the charger from
the box.