Alcatel 3025 - Page 38

7473
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Use User Data Format to perform phone
formatting or software upgrading, (to reset
User Data format, enter in *#336699*#).
ALL User phone data: contacts, photos,
messages and files will be lost permanently.
and carry out the following checks:
My phone is frozen or can't switch on
•
Check the battery contacts, remove and
reinstall your battery, then turn your phone on
•
Check the battery power level, charge for at
least 20 minutes
•
If it still does not work, please use User Data
Format to reset the phone.
My phone has not responded for several
minutes
•
Restart your phone by pressing and holding
the key
•
Remove the battery and re-insert it, then
restart the phone
•
If it still does not work, please use User Data
Format to reset the phone.
My phone turns off by itself
•
Check whether your phone is locked
when not in use, and make sure you don't
accidentally turn off your phone when locking
it by pressing the power key
•
Check the battery charge level
•
If it still does not work, please use User Data
Format to reset the phone.
My phone can't charge properly
•
Make sure you are using an alcatel battery
and the charger from the box
•
Make sure your battery is inserted properly
and clean the battery contact if it’s dirty.
It must be inserted before plugging in the
charger
•
Make sure that your battery is not
completely discharged; if the battery power
is empty for a long time, it may take around
20 minutes to display the battery charger
indicator on the screen.
•
Make sure charging is carried out under
normal conditions (0°C to +40°C)
•
When abroad, check that the voltage input
is compatible
My phone can't connect to a network or “No
service” is displayed
•
Try connecting in another location
•
Verify the network coverage with your
operator
•
Check with your operator that your SIM
card is valid
•
Try selecting the available network(s)
manually
•
Try connecting at a later time if the network
is overloaded