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•Your caller has concealed his/her name or number.
I can't find my contacts
•Make sure your SIM card is not broken.
•Make sure your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume Up/down key.
•Check the network strength .
•Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual
•Check with your carrier to make sure that your subscription includes this
service.
•Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number can't be dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some files or save
the files in the phone contacts.
My callers are unable to leave messages on my voicemail
•Contact your network carrier to check service availability.
I can't access my voicemail
•Make sure your carrier’s voicemail number is correctly entered.
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your phone memory availability as it might be full.
•Contact your network operator to check service availability and check MMS
parameters.
•Verify the server center number or your MMS profile with your carrier.
•The server center may be swamped, try again later.
SIM card PIN locked
•Contact your network carrier to obtain the PUK code (Personal Unblocking
Key).
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to other
users.
•Make sure that the two phones are within Bluetooth’s detection range.
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