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Troubleshooting .................................
Before contacting the service center, you are advised to follow the instructions
below:
•Youareadvisedtofullycharge( )thebatteryforoptimaloperation.
•Avoid storing large amounts of data in your phone as this may affect its
performance.
•Use the FOTA (Firmware Over The Air) Upgrade tool to update your
phone's software. To access Update phone, press Settings\Device\Device
Information\Update phone.
and carry out the following checks:
My phone can't be switched on or is frozen
•Check the battery contacts, remove and reinstall your battery, then turn your
phone on.
•Check the battery power level, charge for at least 20 minutes.
My phone has not responded for several minutes
•Restart your phone by pressing and holding the End/power key.
•Remove the battery and re-insert it, then restart the phone.
My phone turns off by itself
•Check whether your phone is locked when not in use, and make sure you
don't accidentally turn off your phone when locking it by pressing the End/
power key.
•Check the battery charge level.
My phone can't charge properly
•Make sure you are using an Alcatel battery and the charger from the box.
•Make sure your battery is inserted properly and clean the battery contact if
it’s dirty. It must be inserted before plugging in the charger.
•Make sure that your battery is not completely discharged; if battery power is
empty for a long time, it may take around 20 minutes to display the battery
charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C to +45°C).
•When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
•Try connecting in another location.
•Verify the network coverage with your carrier.
•Check with your carrier that your SIM card is valid.
•Try selecting the available network(s) manually.
•Try connecting at a later time if the network is overloaded.
My phone can't connect to the Internet
•Check that the IMEI number (press *#06#) is the same as the one printed on
your warranty card or box.
•Make sure that the internet access service of your SIM card is available.
•Check your phone's Internet connecting settings.
•Make sure you are in a place with network coverage.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure the SIM card has been correctly inserted.
•Make sure the chip on your SIM card is not damaged or scratched.
•Make sure the service of your SIM card is available.
Unable to make outgoing calls
•Make sure you have dialed a valid number and have pressed .
•For international calls, check the country and area codes.
•Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
•Check your subscription status with your carrier (credit, SIM card valid, etc.).
•Make sure you have not barred outgoing calls.
•Make sure that your phone is not in Airplane mode.
Unable to receive incoming calls
•Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network).
•Check your subscription status with your carrier (credit, SIM card valid, etc.).
•Make sure you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in Airplane mode.
The caller’s name/number does not appear when a call is received
•Check that you have subscribed to this service with your carrier.
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