43
SUPPORT
This guide provides you with the information you
need to get started.
For more information and additional support, please
visit www.t-mobile.com/support where you can:
Register at my.t-mobile.com to check your minutes,
pay your bill, upgrade your phone, and change your
rate plan.
• Review your phone’s User Manual and FAQs.
• View the latest troubleshooting instructions in
the Support Forums or ask a question of your
own.
SIM CARD
The SIM (Subscriber Identity Module) card identifies
your phone to the wireless network. You cannot make
or receive phone calls without a properly installed
SIM card unless its an emergency call (911).
SERVICE ACTIVATION
If you are a new T-Mobile
®
customer and your service
has not yet been activated, simply call Customer
Care at 1-800-937-8997 and a T-Mobile Activations
representative will assist you.
You will need the following information when
activating service:
• Your name, phone number, home and billing
address
• Your Service Agreement and the agent code
on your Agreement
Note: For business and government accounts, please
provide the organization’s name, address, and tax ID
number.
• Your Social Security number, current driver’s
license number, and date of birth for credit
check purposes
• Your choice of T-Mobile rate plan and services
(see www.t-mobile.com for latest plan
information)
• Your SIM serial number and IMEI number
located on the box barcode label
Service or use is your agreement to T-Mobile’s Terms and Conditions.
T-Mobile requires Arbitration of Disputes unless the user is a
new customers ( Allowed to opt-out within 30 days) or an existing
customers who previously opted-out. Failure to activate service
within 30 days from purchase will also be considered acceptance. For
details, see T-Mobile’s Terms and Conditions at www.T-Mobile.com/
terms-conditions.
To Next Page
Loading...
Need help?
General
