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Troubleshooting ................
Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge ( •
) the battery for optimal
operation.
Avoid storing large amounts of data in your phone as this may affect its •
performance.
Use User Data Format to perform phone formatting, (to reset User •
Data format, hold down # while simultaneously pressing the power on/
off key). ALL User phone data: contacts, photos, messages and files,
downloaded applications like MRE games will be lost permanently.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn •
your phone on
Check the battery power level, charge for at least 20 minutes•
If it still does not work, please use User Data Format to reset the •
phone
My phone has not responded for several minutes
Restart your phone by pressing and holding the •
key
Remove the battery and re-insert it, then restart the phone•
If it still does not work, please use User Data Format to reset the •
phone
My phone turns off by itself
Check whether your phone is locked when not in use, and make sure you •
don't accidentally turn off your phone when locking it by pressing the power
key.
Check the battery charge level•
If it still does not work, please use User Data Format to reset the •
phone
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and the •
charger from the box
Make sure your battery is inserted properly and clean the battery •
contact if it’s dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the battery •
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C to •
+40°C)
When abroad, check that the voltage input is compatible•
My phone cannot connect to a network or "No service" is
displayed
Try connecting in another location•
Verify the network coverage with your operator•
Check with your operator that your SIM card is valid•
Try selecting the available network(s) manually (see page 62)•
Try connecting at a later time if the network is overloaded•
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one •
printed on your warranty card or box
Make sure that the internet access service of your SIM card is available•
Check your phone's Internet connecting settings•
Make sure you are in a place with network coverage•
Try connecting at a later time or another location•
Invalid SIM card
Make sure the SIM card has been correctly inserted (see page 14)•
Make sure the chip on your SIM card is not damaged or scratched•
Make sure the service of your SIM card is available•
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