Alienware AW2518HF - Universal Serial Bus (USB) Specific Problems

56 | Troubleshooting
Universal Serial Bus (USB) Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
USB interface is
not work
ing
USB peripherals
are not working
High Speed USB
3.0 interface is
slow
High Speed USB
3.0 peripherals
working slowly
or not working at
all
Wireless USB
periph
erals stop
working when a
USB 3.0 device
is plugged in
Wireless USB
peripherals
responding
slowly or only
working as the
distance
between itself
and its receiver
decreases
• Check that your monitor is turned On.
•
Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream
connector).
• Switch Off and then turn On the monitor again.
• Reboot the computer.
• Some USB devices like external portable HDD
require higher electric current; connect the
device directly to the computer system.
• Check that your computer
is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and
USB 1.1 ports. Ensure that the correct USB port is
used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream
connector).
• Reboot the computer.
• Increase the distance between the USB 3.0
periph
erals and the wireless USB receiver.
• Position your wireless USB receiver as close as
possible to the wireless USB peripherals.
• Use a USB-extender cable to position the
wireless USB receiver as far away as possible
from the USB 3.0 port.