Clearing BIOS (System Setup) and System passwords............................................................................................... 79
Updating the BIOS............................................................................................................................................................ 80
Updating the BIOS in Windows...................................................................................................................................80
Updating the BIOS using the USB drive in Windows.................................................................................................80
Updating the BIOS from the F12 One-Time boot menu............................................................................................ 80
Chapter 5: Troubleshooting...................................................................................................................82
Handling swollen Lithium-ion batteries............................................................................................................................ 82
SupportAssist diagnostics...................................................................................................................................................82
System-diagnostic lights.................................................................................................................................................... 83
Recovering the operating system...................................................................................................................................... 84
Backup media and recovery options................................................................................................................................. 84
WiFi power cycle................................................................................................................................................................84
Drain residual flea power (perform hard reset)................................................................................................................84
Chapter 6: Getting help and contacting Alienware............................................................................. 86
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