AMF Boss Scoring - Refunding a POS Item

BOSS Scoring™ System
Front Desk Reference Manual
Accepting Payment 37
Generally, there are two common situations involving a refund:
• Refunding a POS item
• Refunding a game or time
Refunding A POS Item
You will note that the process for refunding a POS item is different than in
previous versions—namely, you no longer use the general Refund key on
the customized keyboard or the CTRL+Shift+R key combination on the
basic keyboard.
To refund a POS item:
1. Press the POS button (CTRL+1). The Point of Sale screen appears.
All keyboard users: you need to use
your mouse to select (click on)
Refund.
2. On the bottom right of your screen, click the Refund box, placing a
checkmark in the box.
Note: You must check this box before
doing anything else on the screen.
Otherwise, the system will not recognize the process as a refund.
All keyboard users: you need to use
your mouse to select the item to
refund.
3. In the upper right area of your screen, select the item you are
refunding. A dialog box appears, requiring you to enter a quantity
and/or amount to refund.
4. Enter the quantity of the item to refund, and click OK or press the
Enter key on the keyboard. Notice that the Line Item area now
contains the item, but with a negative sign (-) in front of the quantity,
and the amount in parentheses (indicating a negative sale).
Basic keyboard users: You can
press CTRL+D, or you can use
your mouse to click
at this
point. Customized keyboard users
have this button on their keyboards.
5. Press . Notice now that the screen displays the total due back to
the customer. If you have enabled Alternate Currency in
Administrative Settings, this screen will show the amount due in the
alternate currency as well as the primary currency. See the
Administrative Settings manual for more information.
6. In the Payment area, select the payment method in which the refund
will be given. A dialog box appears, requiring you to enter an
amount.
If your center accepts alternate currency, a dialog box appears,
requiring you to select the currency in which you will give the
refund. Select the currency (Primary or Secondary), and press OK.
See your Administrative Settings manual for more information on
Alternate Currency.
7. Refund the money due.