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andrews ECOflo EC230/960 - User Manual

andrews ECOflo EC230/960
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INSTALLATION AND SERVICE MANUAL Part number E864
Andrews. Built to perform.
Please read and understand these instructions before commencing installation and leave this manual with the customer for future reference.
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MVYUH[\YHSNHZHUKWYVWHUL48/
EC230/600, EC230/700, EC230/960, EC380/740, EC380/980, EC380/1220, EC380/1400 and EC380/1900
LEC230/600, LEC230/700, LEC230/960, LEC380/740, LEC380/980, LEC380/1220,
LEC380/1400 and LEC380/1900

Table of Contents

Questions and Answers

  • K
    Kimberly GonzalesAug 5, 2025
    What to do if the andrews ECOflo EC230/960 upper sensor reading is faulty?
    • S
      Sandra JohnsonAug 5, 2025
      If the Andrews Water Heater's upper sensor reading is faulty due to the resistance being out of range, first, check the continuity of the wire harness to the upper sensor. If the wire harness is okay, then replace the upper sensor.
  • J
    John SmithAug 9, 2025
    What to do if flame detected before ignition in andrews ECOflo EC230/960 Water Heater?
    • C
      Christopher Taylor MDAug 9, 2025
      If the Andrews Water Heater detects a flame before ignition, ensure the gas valve has closed and that no voltage is present at the gas valve before the ignition cycle. Also, verify the wire positions on the wire harness are correct. If the gas valve is stuck open, replace it.
  • S
    simmonsmichaelAug 14, 2025
    What to do if flame detected after heating cycle completes in andrews ECOflo EC230/960?
    • E
      elizabeth74Aug 14, 2025
      If the Andrews Water Heater continues to detect a flame after the heating cycle completes, verify that the gas valve has closed and that there's no voltage present at the gas valve after the cycle. Also, check to ensure the wire positions on the wire harness are correct. If the gas valve remains stuck open, it should be replaced.
  • V
    Valerie RiceAug 17, 2025
    What to do if Andrews Water Heater flame sensed out of normal sequence?
    • D
      donald23Aug 17, 2025
      If the Andrews Water Heater senses a flame out of the normal sequence (either before the gas valve opens or after it closes), verify that the gas valve has closed completely. Ensure there is no voltage present at the gas valve before or after the ignition cycle. Also, confirm that the wire positions on the wire harness are correct. If the gas valve is stuck open, replace it.
  • K
    Kelsey WilsonAug 27, 2025
    What to do if andrews ECOflo EC230/960 Water Heater damper end switch failed to close (stuck open)?
    • D
      Derek RhodesAug 27, 2025
      If the flue damper on your Andrews Water Heater is stuck open, begin by checking if the flue damper has fully opened. If it hasn't, disconnect the damper harness at the damper plug connection and check for 24 volts between the pins on the red and white wires. If there's no voltage, inspect the wire harness or measure the output on the control board (pins 1&4). If there's still no voltage at the control board, replace it. Replace the wire harness if voltage doesn't pass to the pin terminals from the control. If there is 24 volts at the flue damper connection, replace the flue damper. If the damper is open, disconnect the harness and check continuity between the pins from the black and yellow wires on the flue damper. If there's no continuity, replace the flue damper.
  • J
    jeffrey36Aug 30, 2025
    How to fix low flame sense on andrews ECOflo EC230/960 Water Heater?
    • M
      mary35Aug 30, 2025
      To address a low flame sense issue in your Andrews Water Heater, first, determine the flame sense current in the Service mode while the water heater is operating. If it's less than 1.0 microamps, inspect the pilot flame sense rod using emery cloth. If the issue persists, replace the pilot.
  • C
    Christopher JacksonNov 21, 2025
    What to do if andrews ECOflo EC230/960 damper end switch failed to open (stuck closed)?
    • J
      Joseph FoxNov 21, 2025
      If the flue damper on your Andrews Water Heater is stuck closed, start by checking if the flue damper has fully closed. If not, disconnect the damper harness at the damper plug connection and check for 24 volts between the pins on the red and white wires. If there's no voltage, check the wire harness or measure the output on the control board (pins 1&4). If there's still no voltage at the control board, replace it. If voltage doesn't pass through the wire harness to the pin terminals from the control, replace the wire harness. If there is 24 volts at the flue damper connection, replace the flue damper. If the damper is closed, disconnect the harness and check continuity between the pins from the black and yellow wires on the flue damper. If there is continuity, the end switch is stuck open...

Summary

1 General and Safety Information

1.3 Health and Safety Regulations

Information on manufacturer's duty regarding product safety and user information.

1.4 Legionella Prevention

Discusses the water heater's resistance to Legionella bacteria build-up.

3 Installation

3.2 Location Requirements

Guidance on selecting a suitable installation location for the water heater.

3.4 Technical Details

Explains thermal efficiency, burner, controls, and tank lining.

3.7-3.9 System Connections

Details on heat exchanger, flue system, and water connections.

3.12 Location for Installation

Guidelines for positioning the water heater during installation.

3.14 Appliance Area Requirements

Guidelines for keeping the appliance area clear of hazards.

3.16 Scalding Prevention

Advice on avoiding scalding injury from hot water and installing mixing valves.

3.19 Time;Temperature Scald Chart

Chart detailing water temperature and time relationships for scald injury.

3.24 Electrical Supply

Details on mains voltage, fuse rating, and connection methods for electrical supply.

3.28 Flue System Details

Details on optional components and fittings packs for flue systems.

3.29 Air Supply and Ventilation

Guidance on ventilation requirements for concentric flue systems.

3.31 Water Connections

Details on water connections for vented systems, including safety valve requirements.

3.31.2 Unvented Systems

Information on fitting unvented systems with kits, pressure, and safety devices.

4 Commissioning

4.2 Users Safety Guide

Essential safety information and precautions for users before lighting the appliance.

4.3 Air;Gas Mixture Adjustment

Procedures for adjusting air/gas mixture for natural gas and propane models.

5 Operating Instructions

General Operating Warnings

Important warnings regarding heat production, flammable materials, and proper use.

5.1 General Instructions

Procedure for filling, sequence of operation, and lighting the water heater.

5.2 Lighting Instructions

Safety precautions and steps for lighting the water heater.

5.3 Temperature Adjustment

Guidance on adjusting the water temperature setting for optimal performance.

5.7 Temperature Selection Procedure

Steps for setting the water temperature for energy efficiency and safety.

6 Servicing

General Servicing Recommendations

Information on maintenance frequency and qualifications for servicing the heater.

6.3 Annual Servicing Checks

Tasks to be performed annually for ignition, controls, and flue systems.

6.14 Descaling Procedure

Detailed steps for chemical descaling of the water heater, including safety precautions.

6.16 Combined Temperature;Pressure Relief Valve

Instructions for checking the T&P relief valve operation and potential issues.

6.18 Accessing Service Mode

Steps to enter the service mode on the water heater display for technicians.

6.18.2 Change Maximum Setpoint Limit

Procedure to adjust the maximum allowable temperature setpoint for the user.

6.19 How to Reset Control from Lockout

Procedures for resetting soft and hard lockout conditions on the water heater.

6.19.3 Error Codes and History Display

Information on how error codes are displayed and accessed.

6.20 Diagnostic Error Codes and Troubleshooting

Table of error codes and their causes/corrective actions for Honeywell controls.

6.21 Procedure for Checking Thermostat Sensors

Method for checking thermostat sensor resistance against temperature charts.

7 Fault Finding

7.1 Main Power Light Not On

Troubleshooting steps when the main power light is not illuminated.

7.2 Thermostat Not Calling for Heat

Steps to diagnose why the thermostat is not initiating heating.

7.5 Ignitor Does Not Glow

Troubleshooting steps when the ignitor fails to glow.

7.6 Main Valve Does Not Turn On

Steps to diagnose why the main gas valve is not operating.

7.7 Burner Flame Keeps Going Out

Troubleshooting issues causing the burner flame to extinguish repeatedly.

andrews ECOflo EC230/960 Specifications

General IconGeneral
Brandandrews
ModelECOflo EC230/960
CategoryWater Heater
LanguageEnglish

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