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andrews ECOflo EC380/1400 - User Manual

andrews ECOflo EC380/1400
108 pages
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INSTALLATION AND SERVICE MANUAL Part number E864
Andrews. Built to perform.
Please read and understand these instructions before commencing installation and leave this manual with the customer for future reference.
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MVYUH[\YHSNHZHUKWYVWHUL48/
EC230/600, EC230/700, EC230/960, EC380/740, EC380/980, EC380/1220, EC380/1400 and EC380/1900
LEC230/600, LEC230/700, LEC230/960, LEC380/740, LEC380/980, LEC380/1220,
LEC380/1400 and LEC380/1900

Table of Contents

Questions and Answers

  • R
    Ryan CastroAug 5, 2025
    What to do if the andrews ECOflo EC380/1400 Water Heater upper sensor reading is faulty?
    • D
      Donald ParkerAug 5, 2025
      If the Andrews Water Heater's upper sensor reading is faulty due to the resistance being out of range, first, check the continuity of the wire harness to the upper sensor. If the wire harness is okay, then replace the upper sensor.
  • M
    Mr. Alex MarshallAug 9, 2025
    What to do if flame detected before ignition in andrews ECOflo EC380/1400 Water Heater?
    • K
      Kim TranAug 9, 2025
      If the Andrews Water Heater detects a flame before ignition, ensure the gas valve has closed and that no voltage is present at the gas valve before the ignition cycle. Also, verify the wire positions on the wire harness are correct. If the gas valve is stuck open, replace it.
  • S
    Sierra JonesAug 14, 2025
    What to do if flame detected after heating cycle completes in andrews ECOflo EC380/1400?
    • B
      Brian BurtonAug 14, 2025
      If the Andrews Water Heater continues to detect a flame after the heating cycle completes, verify that the gas valve has closed and that there's no voltage present at the gas valve after the cycle. Also, check to ensure the wire positions on the wire harness are correct. If the gas valve remains stuck open, it should be replaced.
  • M
    Michael BoydAug 18, 2025
    What to do if andrews ECOflo EC380/1400 Water Heater flame sensed out of normal sequence?
    • R
      Robert RodriguezAug 18, 2025
      If the Andrews Water Heater senses a flame out of the normal sequence (either before the gas valve opens or after it closes), verify that the gas valve has closed completely. Ensure there is no voltage present at the gas valve before or after the ignition cycle. Also, confirm that the wire positions on the wire harness are correct. If the gas valve is stuck open, replace it.
  • E
    emaldonadoAug 27, 2025
    What to do if Andrews Water Heater damper end switch failed to close (stuck open)?
    • T
      Terri HillAug 27, 2025
      If the flue damper on your Andrews Water Heater is stuck open, begin by checking if the flue damper has fully opened. If it hasn't, disconnect the damper harness at the damper plug connection and check for 24 volts between the pins on the red and white wires. If there's no voltage, inspect the wire harness or measure the output on the control board (pins 1&4). If there's still no voltage at the control board, replace it. Replace the wire harness if voltage doesn't pass to the pin terminals from the control. If there is 24 volts at the flue damper connection, replace the flue damper. If the damper is open, disconnect the harness and check continuity between the pins from the black and yellow wires on the flue damper. If there's no continuity, replace the flue damper.
  • R
    robertsjulieAug 30, 2025
    How to fix low flame sense on Andrews Water Heater?
    • D
      Dennis AdamsAug 30, 2025
      To address a low flame sense issue in your Andrews Water Heater, first, determine the flame sense current in the Service mode while the water heater is operating. If it's less than 1.0 microamps, inspect the pilot flame sense rod using emery cloth. If the issue persists, replace the pilot.
  • A
    aguilarjeffreyNov 21, 2025
    What to do if Andrews Water Heater damper end switch failed to open (stuck closed)?
    • T
      tammygoodmanNov 21, 2025
      If the flue damper on your Andrews Water Heater is stuck closed, start by checking if the flue damper has fully closed. If not, disconnect the damper harness at the damper plug connection and check for 24 volts between the pins on the red and white wires. If there's no voltage, check the wire harness or measure the output on the control board (pins 1&4). If there's still no voltage at the control board, replace it. If voltage doesn't pass through the wire harness to the pin terminals from the control, replace the wire harness. If there is 24 volts at the flue damper connection, replace the flue damper. If the damper is closed, disconnect the harness and check continuity between the pins from the black and yellow wires on the flue damper. If there is continuity, the end switch is stuck open...

Summary

General and Safety Information

Health, Safety, and Legionella

Discusses health and safety regulations and Legionella prevention measures.

Technical Data

ECOflo Range Specifications

Detailed technical specifications for various ECOflo models.

Installation

Gas Supply and Connections

Instructions for connecting natural gas and propane, including meter and pressure.

Commissioning

Filling and Safety Checks

Steps for filling the heater, user safety guide, and gas checks.

Operating Instructions

Servicing

Service Mode and Error Code Management

Navigating service mode, changing settings, and troubleshooting error codes.

Fault Finding

Power, Control, and Ignition Faults

Troubleshooting common issues with power, thermostat, and ignition systems.

Burner and Flame Issues

Diagnosing problems with burner flame, thermostat satisfaction, and fan operation.

andrews ECOflo EC380/1400 Specifications

General IconGeneral
Brandandrews
ModelECOflo EC380/1400
CategoryWater Heater
LanguageEnglish

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