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andrews ECOflo EC380/1900 - User Manual

andrews ECOflo EC380/1900
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INSTALLATION AND SERVICE MANUAL Part number E864
Andrews. Built to perform.
Please read and understand these instructions before commencing installation and leave this manual with the customer for future reference.
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MVYUH[\YHSNHZHUKWYVWHUL48/
EC230/600, EC230/700, EC230/960, EC380/740, EC380/980, EC380/1220, EC380/1400 and EC380/1900
LEC230/600, LEC230/700, LEC230/960, LEC380/740, LEC380/980, LEC380/1220,
LEC380/1400 and LEC380/1900

Table of Contents

Questions and Answers

  • A
    Anthony JonesAug 5, 2025
    What to do if the andrews ECOflo EC380/1900 Water Heater upper sensor reading is faulty?
    • W
      wongpatriciaAug 5, 2025
      If the Andrews Water Heater's upper sensor reading is faulty due to the resistance being out of range, first, check the continuity of the wire harness to the upper sensor. If the wire harness is okay, then replace the upper sensor.
  • A
    Amy GonzalezAug 9, 2025
    What to do if flame detected before ignition in andrews ECOflo EC380/1900 Water Heater?
    • A
      Andrea SpenceAug 9, 2025
      If the Andrews Water Heater detects a flame before ignition, ensure the gas valve has closed and that no voltage is present at the gas valve before the ignition cycle. Also, verify the wire positions on the wire harness are correct. If the gas valve is stuck open, replace it.
  • W
    wesley48Aug 14, 2025
    What to do if flame detected after heating cycle completes in andrews ECOflo EC380/1900 Water Heater?
    • S
      Susan LeeAug 14, 2025
      If the Andrews Water Heater continues to detect a flame after the heating cycle completes, verify that the gas valve has closed and that there's no voltage present at the gas valve after the cycle. Also, check to ensure the wire positions on the wire harness are correct. If the gas valve remains stuck open, it should be replaced.
  • S
    Sara LynchAug 18, 2025
    What to do if Andrews Water Heater flame sensed out of normal sequence?
    • S
      swansonmaryAug 18, 2025
      If the Andrews Water Heater senses a flame out of the normal sequence (either before the gas valve opens or after it closes), verify that the gas valve has closed completely. Ensure there is no voltage present at the gas valve before or after the ignition cycle. Also, confirm that the wire positions on the wire harness are correct. If the gas valve is stuck open, replace it.
  • J
    Jerry WilliamsAug 27, 2025
    What to do if Andrews Water Heater damper end switch failed to close (stuck open)?
    • P
      pamela97Aug 27, 2025
      If the flue damper on your Andrews Water Heater is stuck open, begin by checking if the flue damper has fully opened. If it hasn't, disconnect the damper harness at the damper plug connection and check for 24 volts between the pins on the red and white wires. If there's no voltage, inspect the wire harness or measure the output on the control board (pins 1&4). If there's still no voltage at the control board, replace it. Replace the wire harness if voltage doesn't pass to the pin terminals from the control. If there is 24 volts at the flue damper connection, replace the flue damper. If the damper is open, disconnect the harness and check continuity between the pins from the black and yellow wires on the flue damper. If there's no continuity, replace the flue damper.
  • M
    michaelwellsAug 31, 2025
    How to fix low flame sense on Andrews Water Heater?
    • C
      Candace TurnerAug 31, 2025
      To address a low flame sense issue in your Andrews Water Heater, first, determine the flame sense current in the Service mode while the water heater is operating. If it's less than 1.0 microamps, inspect the pilot flame sense rod using emery cloth. If the issue persists, replace the pilot.
  • P
    Patricia HaleyNov 21, 2025
    What to do if andrews ECOflo EC380/1900 Water Heater damper end switch failed to open (stuck closed)?
    • D
      Daisy ChungNov 21, 2025
      If the flue damper on your Andrews Water Heater is stuck closed, start by checking if the flue damper has fully closed. If not, disconnect the damper harness at the damper plug connection and check for 24 volts between the pins on the red and white wires. If there's no voltage, check the wire harness or measure the output on the control board (pins 1&4). If there's still no voltage at the control board, replace it. If voltage doesn't pass through the wire harness to the pin terminals from the control, replace the wire harness. If there is 24 volts at the flue damper connection, replace the flue damper. If the damper is closed, disconnect the harness and check continuity between the pins from the black and yellow wires on the flue damper. If there is continuity, the end switch is stuck open...

Summary

General and Safety Information

Health and Safety Regulations

Legal duties and precautions for product safety and health.

Installation

Installation Introduction and Requirements

Overview of installation requirements and legal obligations.

Flue System Installation

Information on the concentric flue system, installation, and terminals.

Water Connections

Instructions for connecting the water supply, including vented and unvented systems.

Electrical Supply Requirements

Guidelines for connecting the water heater to the electrical supply.

Commissioning

Filling the Heater with Water

Step-by-step procedure for filling the water heater with water.

User Safety Guide

Essential safety precautions for operating the appliance.

Servicing

Diagnostic Error Codes

Table of error codes and their causes/solutions.

Fault Finding

Power and Ignition Faults

Troubleshooting common problems with power, thermostat, and ignitor.

Burner and Fan Faults

Diagnosing issues related to burner flame and fan operation.

andrews ECOflo EC380/1900 Specifications

General IconGeneral
Brandandrews
ModelECOflo EC380/1900
CategoryWater Heater
LanguageEnglish

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