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11 Troubleshooting
Problem Cause Remedy
No Power.
Power Not Switched On.
Plug in power adaptor and Switch On at
power point.
If still no power, check the power point
has power supplied by checking with
another appliance such as a table lamp.
If no power to the power point, call an
electrician.
Power adaptor not
plugged into the appliance
Insert small plug end on the Power
adaptor into the appliance
No Massage
functions
Appliance not switched on
Press the On / Off button
Refer to Section “No Power” for Remedy
Press one of the massage function
buttons. Full, Upper, Lower or Seat
Will Only
Massage the
Upper back
Wrong Selection has been
made
Press the “FULL” button for a full back
massage.
Press the “LOWER” button for a Lower
back massage only.
Will Only
Massage the
Lower back
Wrong Selection has been
made
Press the “FULL” button for a full back
massage.
Press the “UPPER” button for an Upper
back massage only.
No Heat
Function
Heat function not selected Press the “Heat” button.
Appliance
turns off
during use.
The appliance has an auto
off function which
activates after approx. 15
minutes of use.
Allow the product to cool for at least 30
minutes and then turn on again.
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