Pure2 User Manual 32
a temporary replacement unit, a valid credit card must be provided to secure the new
replacement unit for shipping prior to Antelope Audio receiving the defective one.
Request a Return Material Authorization Number (RMA#)
Please follow these steps to obtain an RMA number:
(I) For end user customers, submit a claim online at: support.antelopeaudio.com. For
business to business (B2B) / Direct customers of Antelope Audio please email us at
techsupport@antelopeaudio.com
(ii) A valid proof of purchase is required for RMA processing (i.e. receipt, invoice, etc).
Antelope Audio will provide you with the RMA number within 2 working days as of the claim
submission date.
RMA Return Addresses
We have multiple RMA receiving locations worldwide. Your RMA confirmation will specify
the specific return address you must use when sending your RMA package. Any packages
received at an unauthorized location may be refused and returned to the sender at the
sender’s expense.
Products Lost or Damaged During Transit
The original packaging material should be used to pack the product for return; if the
original packaging is not available, you should use such materials that provide the same or
greater protection to the product. All packages that arrive with any external damage or
appear inadequately packed will be refused and returned to the sender at the sender’s
expense. We are not responsible for damage incurred during shipping to our RMA receiving
locations or for lost or stolen products.
Company information
Antelope Audio is the trade name, under which the company Elektrosfera ltd., registered
under the legislation of the Republic of Bulgaria with UIN: 131052590, is doing business and
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