2. The device is communicating or
communication interruption
1.Disconnect the connection
2.Resolve the wire interruption
3. Fingerprint sensor control board abnormal
6.5 Staffer can‟t pass although used the User ID+FP mode
Enter the correct User ID
2. This user do not have the 1:1 identification
privilege
Set the 1:1 identification privilege
6.6 The unit beeps automatically when no one punches in/out
1. Direct sun light or too bright light
Avoid direct sun light or other bright light
2. Latent fingerprint on the surface of sensor
6.7 Software connection failed
Select correct connection mode (LAN or USB)
3. Malfunction network cable
Check PING command and change a good cable
4. Network Settings incorrectly
Both PC and device should be in the same network
Notice: If you have any other problems, please kindly email us the log files in ‗.zip‘ or ‗.rar‘ (The
log files are in the folder ―Log‖ in the installation directory of the software)
In order to better help customers to solve the software and equipment problems encountered in
the process, we integrate 【Frequently Asked Questions】 button in the software. Click the button
when your computer is with installed system connecting to the Interne. Software also will
automatically connect to the technical support page on Shanghai Anviz Technology Co.,Ltd.
official website.
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General