AOC 24V2Q - Troubleshooting; Common Problems and Solutions

43
Troubleshoot
Problem & Question
Possible Solutions
Power LED Is Not ON
Make sure the power button is ON and the Power Cord is properly connected
to a grounded power outlet and to the monitor.
No images on the screen
 Is the power cord connected properly?
Check the power cord connection and power supply.
 Is the cable connected correctly?
(Connected using the D-sub cable)
Check the DB-15 cable connection.
(Connected using the DVI cable)
Check the DVI cable connection.
(Connected using the HDMI cable)
Check the HDMI cable connection.
(Connected using the DP cable)
Check the DP cable connection.
* DVI/HDMI/DP input is not available on every model.
 If the power is on, reboot the computer to see the initial screen (the login
screen), which can be seen.
If the initial screen (the login screen) appears, boot the computer in the
applicable mode (the safe mode for Windows 7/8/10) and then change
the frequency of the video card.
(Refer to the Setting the Optimal Resolution)
If the initial screen (the login screen) does not appear, contact the
Service Center or your dealer.
 Can you see "Input Not Supported" on the screen?
You can see this message when the signal from the video card exceeds
the maximum resolution and frequency that the monitor can handle
properly.
Adjust the maximum resolution and frequency that the monitor can
handle properly.
 Make sure the AOC Monitor Drivers are installed.
Picture Is Fuzzy & Has
Ghosting Shadowing Problem
Adjust the Contrast and Brightness Controls.
Press to auto adjust.
Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output connector
on the back.