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TECHNICAL SUPPORT
Problem & Question Possible Solutions
Power LED Is Not ON
• Make sure the power button is ON and the Power Cord is properly
connected to a grounded power outlet and to the monitor.
No Plug & Play
• In order for the Plug & Play feature of the monitor to work, you
need a Plug & Play compatible computer & video card. Check with
your computer manufacturer. Also check the monitor's video cable
and make sure none of the pins are bent.
• Make sure the AOC Monitor Drivers are installed (AOC Monitor
Drivers are available at : http://www.aoc.com)
Picture Is Fuzzy & Has
Ghosting Shadowing Problem
• Adjust the Contrast and Brightness Controls.
• Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output
connector on the back of your computer.
Picture Bounces, Flickers Or
Wave Pattern Is Present In The
Picture
• Move electrical devices that may cause electrical interference as
far away from the monitor as possible.
• Use the maximum refresh rate your monitor is capable of at the
resolution your are using.
Monitor Is Stuck In Active Off-
Mode"
• The Computer Power Switch should be in the ON position.
• The Computer Video Card should be snugly seated in its slot.
• Make sure the monitor's video cable is properly connected to the
computer.
• Inspect the monitor's video cable and make sure none of the pins
are bent.
• Make sure your computer is operational by hitting the CAPS LOCK
key on the keyboard while observing the CAPS LOCK LED. The
LED should either turn ON or OFF after hitting the CAPS LOCK
key.
Missing one of the primary
colors (RED, GREEN, or
BLUE)
• Inspect the monitor's video cable and make sure that none of the
pins arebent.
• Make sure the monitor's video cable is properly connected to the
computer.
Screen image is not centered
or sized properly
• Adjust H-Position and V-Position or press hot-key (AUTO).
Picture has color defects
(white does not look white)
• Adjust RGB color or select color temperature
Horizontal or vertical
disturbances on the screen
• Use win 95/98/2000/ME/XP shut-down mode Adjust CLOCK and
FOCUS or perform hot-key (AUTO-key )
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