Apple 2009 iMac - Page 76

iMac (21.5-inch, Late 2009) Symptom Charts — Communications 76
2010-11-18
8. With wireless mouse paired,
verify if mouse stays connected.
Yes Issue resolved.
No Inspect and reseat Bluetooth
antenna cable. Replace a
damaged antenna cable, or
Bluetooth board if its antenna
connector is damaged.
Go to step 9.
9. With wireless mouse paired,
verify if mouse stays connected.
Yes Antenna issue. Issue resolved.
No
Go to Wireless Input Device
Loses Connection symptom
ow.
Wireless Input Device Loses Connection
Quick Check
Symptoms Quick Check
Wireless Input Device Loses
Connection
• Wireless keyboard, mouse, or
other wireless input device
loses connection.
1. Remove and reinstall batteries for device.
2. Check that device is powering on.
3. Use known-good batteries with device.
4. Ensure other devices pair and keep connection
without issue. If not, see AirPort/Bluetooth
Issues symptom ow.
5. Ensure that device is being used within 30-foot
range for Bluetooth devices.
6. Ensure that the latest Software Updates have
been applied.
Deep Dive
Check Result Action Code
1. Open System Preferences >
Bluetooth. Paired items and
their connection status are
shown. Verify if device is listed.
Yes Device has been paired.
Go to step 2.
No Device is not paired. Make
device discoverable and open
Bluetooth Setup Assistant.
Go to step 3.