Apple 2009 iMac - Page 77

iMac (21.5-inch, Late 2009) Symptom Charts — Communications 77
2010-11-18
2. Make sure device is on.
In System Preferences >
Bluetooth, select device and
from the Action menu (gear)
choose “Connect”. Verify if
device connects successfully.
Yes Go to step 7.
No Delete pairing in System
Preferences. Go to step 3.
3. With the device on, run
Bluetooth Setup Assistant.
Verify if you can successfully
pair the device.
Yes Go to step 7.
No Restart computer.
Go to step 4.
4. With device on, run Bluetooth
Setup Assistant. Verify if you
can successfully pair device.
Yes Go to step 7.
No Create a new Admin User.
Go to step 5.
5. Log into new Admin User
account. With device on, run
Bluetooth Setup Assistant.
Verify if you can successfully
pair device with new user
account.
Yes User account issue.
Troubleshoot software on
User account. No hardware
repair needed.
No Remove the following le: /
Library/Preferences/com.
apple.Bluetooth.plist
Go to step 6.
6. Restart computer, With device
on, run Bluetooth Setup
Assistant. Verify if you can
successfully pair device.
Yes Go to step 7.
No
Go to AirPort/Bluetooth
Issues symptom ow.
7. With device paired and
connected, verify if device
connection is stable if used
normally.
Yes Issue resolved.
No Check wireless device manual
to verify if device is being
used in accordance with
manufacturer’s specications
(range, OS support, battery
types). Go to step 8.
8. Verify if device is performing to
stated specications.
Yes Educate user. Issue resolved.
No Replace wireless device.