Arris NVG558 User Manual

Introducon
ARRIS NVG558 Gateway Quick Start Guide
Use this Quick Start Guide to install, congure, and perform basic troubleshoong for the ARRIS NVG558 gateway.
Power supply installaon
Connect the power supply cord to the Power In connector on the gateway and the other end into an appropriate electrical outlet.
Product venlaon
The gateway is intended for residenal use. Posion the gateway in a vercal posion and where temperature remains within a range of 32° – 104°F
(0° – 40°C) and heat from the unit itself is not trapped. There must be at least two inches (2”) of clearance on all sides except the boom.
Gateway posioning
Posion the gateway in a vercal posion. Proper posioning of the gateway is essenal for proper cooling.
Status indicator lights and port conguraon
Colored LEDs on the gateway indicate the status of various port acvity.
Front panel LEDs
LED
Status
Power
Solid Green: The device is powered on.
Flashing Green: The device is starng.
Solid Red: Boot failure.
Flashing Red: Detecng factory reset (press and hold the recessed Reset buon for 10 or more seconds to trigger the factory reset).
Broadband
Solid Blue: Broadband internet connecon is acve.
Solid Red: No IP address or authencaon failed.
O: No acve broadband connecon.
WAN
NVG558 (with Ethernet WAN interface)
Solid Green: Ethernet WAN connecon is good.
Flashing Green: Trying to connect to the available network.
Solid Red: No Ethernet WAN connecon on the line.
NVG558 (with Cellular WAN interface)
Solid Green: Cellular WAN connecon is good.
Solid Yellow: Cellular WAN connecon is fair.
Solid Red: Cellular WAN connecon is poor.
Flashing Red: No cellular WAN connecon on the line.
Wi-Fi
Solid Green: Wireless enabled (either radio).
Flashing Yellow: Wi-Fi protected Set-up (WPS) is acve.
Flashing Red: Flashes for 30 seconds to indicate the meout or conict of WPS.
Solid Red: Wireless network failure.
O: Wireless is disabled for both the radios.
LAN/WAN Ethernet LEDS
on rear panel RJ-45 ports
Solid Green: Port is acve.
O: Port is not acve.
Flashing Green: Trac is passing on the line.
LED descripons
MPE/SAR/RF exposure informaon
This device was veried for RF exposure and found to comply with FCC OET bullen
65 RF exposure requirements. This equipment complies with FCC radiaon exposure
limits set forth for an uncontrolled environment.
WARNING: While this device is in operaon, a separaon distance of at least 30 cm
(12 inches) must be maintained between the radiang antennas and the bodies of all
persons exposed to the transmier to meet the FCC RF exposure guidelines.
Making changes to the antenna or the device is not permied. Doing so may result in
the installed system exceeding RF exposure requirements. This device must not be co-
located or operated in conjuncon with any other antenna or radio transmier.
Use of controls or adjustments or performance of procedures other than those
specied herein may result in hazardous radiaon exposure is required to be in the
operang and maintenance instrucons.
Safety informaon
The following secons describe the safety guidelines for this product.
AC adapter
This product is intended to be supplied with a listed ARRIS desktop AC adapter marked
Class 2 or LPS and rated 100 – 120V, 50/60Hz 1A, Output 12V, 3.75A for all NVG558
series gateway models.
The AC power adapter supplied with this product is designed to ensure your personal
safety and to be compable with this equipment. Use only the power adapter that
was provided with the gateway.
Please follow these guidelines:
• Do not use the adapter in a high moisture environment. Never touch the adapter
when your hands or feet are wet.
• Allow adequate venlaon around the adapter. Avoid locaons with restricted
airow.
• Connect the adapter to a proper power source. The voltage and grounding
requirements are found on the product case and/or packaging.
Repairs
Do not, under any circumstances, aempt any service, adjustments, or repairs on this
equipment. Instead, contact Verizon for assistance. Failure to comply may void the
product warranty.
Locaon - electrical consideraons
CAUTION: Due to risk of electrical shock or damage, do not use this product near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement,
or near a swimming pool. Also, avoid using this product during electrical storms.
Avoid locaons near electrical appliances or other devices that cause excessive
voltage uctuaons or emit electrical noise (for example, air condioners, neon signs,
highfrequency or magnec security devices, or electric motors).
Locaon - environmental consideraons
Do not plug the power adapter into an outdoor outlet or operate the residenal
gateway outdoors. It is not waterproof or dustproof, and is for indoor use only. Any
damage to the unit from exposure to rain or dust may void your warranty.
Do not use the residenal gateway where there is high heat, dust, humidity, moisture,
or causc chemicals or oils.
Keep the gateway away from direct sunlight and anything that radiates heat, such as a
stove or a motor.
• Do not use the adapter if the cord becomes damaged.
• Do not aempt to service the adapter. There are no serviceable parts inside.
Replace the unit if it is damaged or exposed to excess moisture.
Trade Name ARRIS
Responsible Party ARRIS Internaonal plc.
Address 3871 Lakeeld Drive, Suwanee,
GA 30024, United States
Phone 1-866 362-7747
P/N 616227-002-00
Rev C 09/2020
DCM 365-095-35519 x.4
Rear panel connectors
Power
Broadband
WAN Ethernet
Wi-Fi
Power In
USB port
Ethernet WAN port
LAN Ethernet ports
with LED support
Power buon
Reset buon

Arris NVG558 Specifications

General

Brand	Arris
Model	NVG558
Category	Gateway
Language	English