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Arris Touchstone DG2470 User Manual

Arris Touchstone DG2470
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Touchstone DG2470 Data
Gateway
User Guide
Release 24 STANDARD 1.3 February 2015

Table of Contents

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Arris Touchstone DG2470 Specifications

General IconGeneral
DOCSIS3.0
Downstream Channels24
Upstream Channels8
Ethernet Ports4
USB Ports2
Telephony Ports2
Device TypeWireless Gateway
Maximum Download Speed960 Mbps
Maximum Upload Speed240 Mbps
Wi-Fi802.11n
Wi-Fi Frequency Band2.4 GHz, 5 GHz

Summary

Overview

Introduction

Introduces the Touchstone DG2470 Data Gateway, its features, and benefits for internet connectivity.

Getting Support

Provides contact information and website for assistance with the ARRIS product.

Safety Requirements

General Safety Precautions

Lists essential safety guidelines for using the Data Gateway, including electrical and environmental concerns.

FCC Part 15

Details FCC compliance requirements and measures to correct interference for digital devices.

RF Exposure

States compliance with FCC radiation exposure limits and installation guidelines for safe operation.

Industry Canada Compliance

Outlines compliance with Industry Canada regulations for radio transmitters and devices.

For Mexico

Specifies operating conditions for equipment in Mexico according to national regulations.

Getting Started

About Your New Data Gateway

Describes the Touchstone DG2470's features, DOCSIS compliance, and connectivity options.

What's in the Box

Lists all items included in the Data Gateway package for initial setup.

Getting Service

Guides users on contacting their cable company to establish internet service and account.

System Requirements

Details the necessary computer and operating system requirements for using the Data Gateway.

What about Security

Provides essential tips for enhancing system security and protecting your network.

Ethernet or Wireless?

Discusses the advantages and considerations of connecting via Ethernet versus wireless.

Installing and Connecting your Data Gateway

Front Panel

Details the indicators and their functions on the front panel of the Data Gateway.

Rear Panel

Describes the connectors and controls located on the rear panel of the Data Gateway.

Installation Location

Provides factors to consider when choosing a suitable physical location for the Data Gateway.

Connecting the Data Gateway

Step-by-step instructions for connecting the Data Gateway's coaxial cable to the network.

Wireless Connection Configuration

Guides users on setting up the wireless LAN security and connecting devices to the network.

Accessing Configuration Interface

Provides instructions on how to access and navigate the Data Gateway's web-based configuration interface.

Configuring Your Ethernet Connection

Requirements

Lists the necessary prerequisites before attempting to configure the Ethernet connection.

TCP/IP Configuration for Windows XP

Step-by-step guide for configuring TCP/IP settings on a Windows XP operating system.

TCP/IP Configuration for Windows Vista

Instructions for configuring TCP/IP settings on a Windows Vista operating system.

TCP/IP Configuration for Windows 7 or Windows 8

Guide for setting up TCP/IP configurations on Windows 7 and Windows 8 operating systems.

TCP/IP Configuration for MacOS X

Details the process of configuring TCP/IP settings for the MacOS X operating system.

Using the Data Gateway

Setting up Your Computer to Use the Data Gateway

Refers to instructions in the cable company's information packet for setting up your computer.

Indicator Lights for the DG2470

Explains the meaning of the LED indicator lights on the Data Gateway for troubleshooting.

Patterns: Normal Operation (LAN)

Shows LED patterns for Ethernet, MoCA, and wireless LANs during normal operation.

Patterns: Normal Operation (WAN)

Displays LED light patterns for Power, US/DS, and Online during normal WAN operation.

Cable Modem Startup Sequence

Outlines the sequence of LED status changes during the cable modem startup process.

Resetting the Router to Factory Defaults

Instructs on how to reset the router to factory default settings via the reset button.

Troubleshooting

Power Light Off Troubleshooting

Provides steps to troubleshoot when the Data Gateway's power light is off.

No Internet Connection (All)

Guides on troubleshooting no internet connection across all devices and connections.

No Internet (Ethernet)

Offers solutions for internet connectivity issues specifically with Ethernet connections.

No Internet (Wireless)

Provides troubleshooting steps for wireless internet connection problems.

Intermittent Wireless Connection

Addresses intermittent wireless connection issues, often caused by interference.

Slow Internet Speed

Offers advice for slow internet speeds, considering website load and network congestion.

Glossary

DOCSIS

Defines Data Over Cable System Interface Specification standards for data communications.

Ethernet

Defines Ethernet as a standard method for Local Area Network connections.

Firewall

Defines Firewall as a device preventing unauthorized network access to a private network.

Gateway

Defines Gateway as a router connecting devices on IP subnets to other IP subnets.

IP address

Defines IP address as a number identifying a computer to other systems on the Internet.

LAN

Defines LAN as Local Area Network for communication between computers in a single location.

MAC address

Defines MAC address as a unique identifier for any device connected to a network.

TCP/IP

Defines TCP/IP as protocols facilitating communications across connected networks.

WPA

Defines WPA as Wi-Fi Protected Access, a standard for encrypting wireless data.

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