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Arris Touchstone DG2460 User Manual

Arris Touchstone DG2460
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Touchstone DG2460 Data
Gateway
User Guide
Release 24 STANDARD 1.1 February 2015

Table of Contents

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Arris Touchstone DG2460 Specifications

General IconGeneral
BrandArris
ModelTouchstone DG2460
CategoryGateway
LanguageEnglish

Summary

Chapter 1 Overview

Introduction

Description of the gateway's purpose and features.

Getting Support

Information on how to obtain assistance for ARRIS products.

Chapter 2 Safety Requirements

Electrical Safety Warnings

Warnings regarding shock, water, storms, and grounding.

Installation and Environmental Safety

Guidelines for proper placement and environmental considerations.

Ventilation and Mounting

Instructions for proper airflow and device placement.

FCC Part 15 Compliance

Details on compliance with FCC regulations for digital devices.

RF Exposure Compliance

Information regarding compliance with radio frequency exposure limits.

Industry Canada Compliance

Requirements for operation under Industry Canada regulations.

Mexico Operation Requirements

Conditions for operating the equipment in Mexico.

Chapter 3 Getting Started

About Your New Data Gateway

Description of the gateway's features and capabilities.

What's in the Box

List of items included with the Data Gateway package.

Items You Need

List of items required for self-installation.

Coaxial Cable and Splitter Use

Information on coaxial cables and optional splitters.

Getting Service

Steps and information required to establish internet service.

System Requirements

Details on operating system and network service needs.

Recommended Hardware

Specifications for optimal computer performance.

Operating System Compatibility

Compatibility details for Windows, macOS, and Linux/Unix.

About this Manual

Information about the content and structure of the user guide.

Security Best Practices

Tips for maintaining a secure internet connection.

Ethernet or Wireless?

Guidance on choosing between Ethernet and wireless connections.

Ethernet Connection Details

Explanation of how to use Ethernet for networking.

Wireless Connection Details

Explanation of how to use wireless for networking.

Using Both Ethernet and Wireless

How to combine Ethernet and wireless connectivity.

Chapter 4 Installing and Connecting your Data Gateway

Front Panel Indicators

Explanation of the LED indicators on the front of the gateway.

Rear Panel Connectors

Description of the ports and controls on the rear of the gateway.

Selecting an Installation Location

Factors to consider when choosing a place for the gateway.

Desktop Mounting Instructions

Guidance on how to position the gateway for desk placement.

Factors Affecting Wireless Range

Elements that can impact the performance of wireless connections.

Connecting the Data Gateway

Step-by-step instructions for physical connection.

Configuring Your Wireless Connection

Steps to set up and secure the wireless network.

Accessing the Configuration Interface

How to log in and navigate the gateway's settings.

Setting Parental Controls

Overview of parental control features and setup.

Finding the MAC Address of a Computer

Method to identify a computer's unique network identifier.

Making Your Parental Control Settings

Detailed steps for configuring parental controls.

Adding a Keyword or Web Site Filter

Instructions for adding filters to parental controls.

Chapter 5 Configuring Your Ethernet Connection

Requirements

Prerequisites for configuring an Ethernet connection.

How to use this Chapter

Guide on navigating the chapter's content.

TCP/IP Configuration for Windows XP

Steps for setting up TCP/IP on Windows XP.

TCP/IP Configuration for Windows Vista

Steps for setting up TCP/IP on Windows Vista.

TCP/IP Configuration for Windows 7 or Windows 8

Steps for setting up TCP/IP on Windows 7/8.

TCP/IP Configuration for MacOS X

Steps for setting up TCP/IP on macOS X.

Chapter 6 Using the Data Gateway

Setting up Your Computer to Use the Data Gateway

Initial steps to connect a computer to the gateway.

Indicator Lights for the DG2460

Explanation of the gateway's LED status indicators.

Patterns: Normal Operation (LAN)

Descriptions of LED patterns for Ethernet and wireless LANs.

Patterns: Normal Operation (WAN)

Descriptions of LED patterns for WAN connections.

Cable Modem Startup Sequence

Understanding the sequence of LED lights during startup.

Using the Reset Button

How to use the physical reset button on the device.

Resetting the Router to Factory Defaults

Procedure to restore the gateway to its original settings.

Chapter 7 Troubleshooting

I'm not getting on the Internet (all connections)

Troubleshooting general internet connectivity problems.

I'm not getting on the Internet (Ethernet)

Specific troubleshooting for wired Ethernet connections.

I'm not getting on the Internet (Wireless)

Specific troubleshooting for wireless connections.

My wireless Internet connection stops working sometimes

Diagnosing and fixing intermittent wireless issues.

I can get on the Internet, but everything is slow

Identifying and resolving issues causing slow internet performance.

Glossary

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