Arris Touchstone DG1670

Other manuals for Arris Touchstone DG1670

Quick Install Guide2 pages

Questions and Answers

C
Christina BrownJul 26, 2025
Why is my Arris Gateway not connecting to the internet?
- K
  Kenneth AllenJul 26, 2025
  It might take more than 30 minutes to establish a connection when you power up your Arris Gateway for the first time, especially when many users are online. Ensure your Arris Data Gateway remains plugged into AC power and connected to the cable system. Check that the Power and Online lights on the front panel are on. If the Power light blinks for more than 30 minutes, contact your cable company. Also, verify that your cable connections are tight and that the coax cable isn't pinched, kinked, or sharply bent. If you have splitters between the Gateway and the CATV outlet, remove them and connect the Gateway directly to the outlet.
T
torresdianeJul 31, 2025
Why is my Arris Gateway internet so slow?
- J
  Jeremy MyersJul 31, 2025
  If a popular website is slow, it might be struggling to handle all the requests. If other sites download quickly, wait a few minutes and try again. Connection speed can also be affected by usage during peak hours. Other network communications or wireless interference may also slow down your Arris Gateway connection.
J
Joshua CunninghamAug 5, 2025
What to do if Arris Gateway wireless internet is not working?
- R
  rdelgadoAug 5, 2025
  First, check the indicator lights. The WiFi light should be on. If it is off, that may be the reason. If you turned off 'Broadcast SSID', you need to manually enter the name of your wireless LAN in the connection utility. As a test, change your security mode to 'disabled'. Enable one of the other security modes as soon as you find the problem. Note that a misconfiguration could lock out all access to the Arris Gateway router.
J
Jacqueline BrewerAug 11, 2025
Why does my Arris Gateway wireless internet keep disconnecting?
- K
  Kristen BirdAug 11, 2025
  This is usually caused by interference from devices like 2.4GHz 'remote' telephones and microwave ovens. If you cannot remove the source of interference, try using a different channel or setting Protected Mode on your Arris Gateway.
K
Kristin PorterAug 16, 2025
How to fix Arris Gateway Ethernet connection issues?
- A
  Ashley LongAug 16, 2025
  If you're using a hub, ensure it is turned on. Verify that you are using the correct Ethernet cable. Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. You can also try pressing the Reset button on the back of the Arris Gateway. Note that a misconfiguration could lock out all access to the Data Gateway router.
J
Jennifer HendersonAug 21, 2025
What to do if Arris Gateway power light is off?
- R
  Ricardo HigginsAug 21, 2025
  Check all power connections to your Arris Gateway. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel.

Summary

Export Regulations

Safety

Safety Requirements

ARRIS Data Gateways comply with requirements for performance, construction, labeling and information.

Getting Started

About Your New Data Gateway

Details features of the Touchstone DG1670 Data Gateway, including speed, convenience, and compatibility.

Whats in the Box?

Lists the items included in the Data Gateway package for setup.

Items You Need

Lists additional items required for installation, such as coaxial cable and splitters.

Getting Service

Instructions on contacting the cable company to establish an internet account and questions to ask.

System Requirements

Recommended Hardware

Recommended hardware configuration for optimal performance with the DG1670.

Operating System Requirements

System requirements for Windows, MacOS, and Linux/Unix to use the Data Gateway.

Installation

Installing and Connecting Your Data Gateway

Steps to ensure service is ready and how to install and connect the Data Gateway.

Selecting an Installation Location

Factors to consider when choosing a location to install the Data Gateway.

Mounting the Data Gateway

Instructions for mounting the Data Gateway on a wall or placing it on a desktop.

Front and Rear Panels

Front Panel Indicators

Description of LED indicator lights on the front of the Data Gateway.

Rear Panel Connectors and Controls

Description of connectors and controls on the rear of the Data Gateway.

Ethernet Configuration

Configuring Your Ethernet Connection

Steps to configure computer TCP/IP settings for Ethernet connection with the Data Gateway.

TCP;IP Configuration for Windows

Guide to configuring TCP/IP settings on Windows XP, 7, Vista for Ethernet.

TCP;IP Configuration for MacOS X

Guide to configuring TCP/IP settings on MacOS X for Ethernet.

Wireless Configuration

Configuring Your Wireless Connection

Steps to set up and secure the wireless LAN connection on the DG1670.

Setting Parental Controls

Guide to setting up parental controls, including keyword and website filtering.

Usage

Setting up Your Computer to Use the Data Gateway

Follow instructions in the information packet from your cable company for setup.

Indicator Lights for the DG1670

Explanation of LED indicator lights on the Data Gateway for troubleshooting.

Using the Reset Button

Instructions on using the reset button to reset the modem or restore factory defaults.

Troubleshooting

Power Light is Off

Troubleshooting steps for when the Data Gateway has no power.

Not Getting on the Internet

Steps to troubleshoot connection issues (Ethernet/Wireless) and slow speeds.

Glossary

Glossary Terms

Definitions of common cable and networking terms used in the manual.

Arris Touchstone DG1670 Specifications

General

DOCSIS	3.0
Downstream Channels	16
Upstream Channels	4
Wi-Fi	802.11n
Ethernet Ports	4
Voice Ports	2
Max Download Speed	343 Mbps
Max Upload Speed	131 Mbps
Wireless Frequency	2.4 GHz
USB Ports	1