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Christina BrownJul 26, 2025
Why is my Arris Gateway not connecting to the internet?
- KKenneth AllenJul 26, 2025
It might take more than 30 minutes to establish a connection when you power up your Arris Gateway for the first time, especially when many users are online. Ensure your Arris Data Gateway remains plugged into AC power and connected to the cable system. Check that the Power and Online lights on the front panel are on. If the Power light blinks for more than 30 minutes, contact your cable company. Also, verify that your cable connections are tight and that the coax cable isn't pinched, kinked, or sharply bent. If you have splitters between the Gateway and the CATV outlet, remove them and connect the Gateway directly to the outlet.