Arris Touchstone DG1660 User Manual (English)

Questions and Answers:

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James HuntAug 18, 2025
Why am I not getting on the internet with my Arris Touchstone DG1660 Gateway?
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  Cheryl ChristensenAug 18, 2025
  Several factors could be at play. It might take more than 30 minutes to establish a connection when you power up your Arris Data Gateway for the first time. Ensure you always leave it plugged into AC power and connected to the cable system. Check that the Power and Online lights are on. If the Power light blinks for over 30 minutes, contact your cable company. Also, verify that your cable connections are tight and that the coax cable isn't pinched, kinked, or bent sharply. If splitters are present, remove them and connect the Data Gateway directly to the outlet.
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Ashley GibsonAug 20, 2025
What to do if my Arris Touchstone DG1660 wireless internet connection stops working?
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  Frank LeAug 21, 2025
  This issue is usually due to interference, commonly from 2.4GHz 'remote' telephones and microwave ovens. If you can't remove the source of interference, consider using a different channel or setting Protected Mode on your Arris Gateway.
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Kayla CisnerosAug 23, 2025
How to fix slow internet speed on Arris Touchstone DG1660 Gateway?
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  Adam RussellAug 23, 2025
  If you are experiencing slow internet speeds with your Arris Gateway, the website you're visiting might be overloaded. If other sites load quickly, wait a few minutes and try again. Also, usage during peak hours, other communications on your LAN, or interference with wireless connections may slow down your connection.
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Joyce RiceAug 26, 2025
What to do if I'm not getting on the internet via Ethernet on my Arris Touchstone DG1660 Gateway?
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  Jacob LopezAug 26, 2025
  First, if you're using a hub, ensure it's turned on. Next, verify you're using the correct Ethernet cable. Use the supplied cable for direct connection to a computer and a cross-over cable for connection to a hub. You can also try pressing the Reset button on the back of the Arris Data Gateway.
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Kurt AndersonAug 28, 2025
How to fix Arris Touchstone DG1660 not connecting to the internet wirelessly?
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  Micheal DavisAug 28, 2025
  First, check the indicator lights on your Arris Gateway to ensure the WiFi light is on. Then, check if your connection utility discovers your wireless LAN. If you've turned off 'Broadcast SSID,' manually enter the name of your wireless LAN in the connection utility. As a troubleshooting step, change your security mode to 'WEP' or 'disabled'. If you use 'disabled,' remember to enable one of the other security modes once you've identified the problem.
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Benjamin AndersonAug 30, 2025
Why is my Arris Gateway not connecting to the internet?
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  Jason Henry PhDAug 30, 2025
  It might take more than 30 minutes to establish a connection when you power up your Arris Gateway for the first time, especially when many users are online. Ensure your Arris Data Gateway remains plugged into AC power and connected to the cable system. Check that the Power and Online lights on the front panel are on. If the Power light blinks for more than 30 minutes, contact your cable company. Also, verify that your cable connections are tight and that the coax cable isn't pinched, kinked, or sharply bent. If you have splitters between the Gateway and the CATV outlet, remove them and connect the Gateway directly to the outlet.
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Daniel WilliamsSep 2, 2025
Why is my Arris Gateway internet so slow?
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  anthonylawsonSep 2, 2025
  If a popular website is slow, it might be struggling to handle all the requests. If other sites download quickly, wait a few minutes and try again. Connection speed can also be affected by usage during peak hours. Other network communications or wireless interference may also slow down your Arris Gateway connection.
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Kristen BentonSep 4, 2025
What to do if Arris Gateway wireless internet is not working?
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  Christopher RoySep 4, 2025
  First, check the indicator lights. The WiFi light should be on. If it is off, that may be the reason. If you turned off 'Broadcast SSID', you need to manually enter the name of your wireless LAN in the connection utility. As a test, change your security mode to 'disabled'. Enable one of the other security modes as soon as you find the problem. Note that a misconfiguration could lock out all access to the Arris Gateway router.
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abigailharrisSep 7, 2025
Why does my Arris Gateway wireless internet keep disconnecting?
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  Stacy ReyesSep 7, 2025
  This is usually caused by interference from devices like 2.4GHz 'remote' telephones and microwave ovens. If you cannot remove the source of interference, try using a different channel or setting Protected Mode on your Arris Gateway.
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tayalaSep 9, 2025
How to fix Arris Gateway Ethernet connection issues?
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  Erica SchmidtSep 9, 2025
  If you're using a hub, ensure it is turned on. Verify that you are using the correct Ethernet cable. Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. You can also try pressing the Reset button on the back of the Arris Gateway. Note that a misconfiguration could lock out all access to the Data Gateway router.