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Touchstone DG3270
Arris Touchstone DG3270 User Manual
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T
ouchst
one DG3270 Dat
a Gat
ew
ay
User Guide, ST
AND
ARD Revision 1.1
2
Table of Contents
ARRIS Legal Statements
2
Table of Contents
3
Chapter 1: Safety Requirements
5
FCC Part 15
6
RF Exposure
6
Canadian Compliance
6
RF Exposure
7
License Exempt
7
For Mexico
7
Chapter 2: Get Started
8
Introduction
8
About Your New Data Gateway
9
What's in the Box
9
Items You Need
9
Contact Your Service Provider
10
System Requirements
11
Recommended Hardware
11
Windows
11
Macos
11
Linux/Unix
11
About this Manual
11
What about Security
12
Ethernet or Wireless
13
Ethernet
13
Wireless
13
Both
14
Get Support
14
Chapter 3: Install and Connect Your Data Gateway
15
Front Panel
15
Rear Panel
16
Choose an Installation Location
17
Desktop Mounting Instructions
17
Factors that Affect Wireless Range
17
Connect the Data Gateway
18
Configure Your Wireless Connection
19
Access the Configuration Interface
19
Set Parental Controls
20
Find the MAC Address of a Computer
20
Set up Your Parental Controls
20
Chapter 4: Configure Your Ethernet Connection
23
Requirements
23
How to Use this Section
23
Configure TCP/IP for Windows Vista
23
Configure TCP/IP for Windows 7, Windows 8, or Windows 10
24
Configure TCP/IP for Macos
24
Chapter 5: Operate the Data Gateway
26
Set up Your Computer to Use the Data Gateway
26
Indicator Lights for the DG3270
26
Patterns: Normal Operation (LAN)
27
Patterns: Normal Operation (WAN)
28
Cable Modem Startup Sequence
28
Use the Reset Button
29
Reset the Data Gateway to Factory Defaults
29
Chapter 6: Troubleshooting
30
The Data Gateway Is Plugged In, but the Power Light Is off
30
I'M Not Getting on the Internet (All Connections)
30
I'M Not Getting on the Internet (Ethernet)
30
I'M Not Getting on the Internet (Wireless)
31
My Wireless Internet Connection Stops Working Sometimes
31
I Can Get on the Internet, but Everything Is Slow
31
Appendix A: Glossary
32
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Arris Touchstone DG3270 Specifications
General
DOCSIS
3.0
Upstream Channels
8
Ethernet Ports
4
Voice Ports
2
Wi-Fi Frequency Band
2.4 GHz / 5 GHz
USB Ports
2 USB 2.0 ports
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