To Next PageTo Next PageWhy is my Arris Gateway internet so slow?
If your Arris Gateway's internet connection is slow, it could be due to the website's popularity affecting its ability to handle requests. If other sites load quickly, wait a few minutes and try again. Also, heavy usage during peak hours or other communications on the LAN, including interference with wireless connections, might slow down your connection.
What to do if my Arris Touchstone DG860 is not getting on the internet?
If you are unable to get on the internet with your Arris Gateway, ensure the Power and Online lights on the front panel are on. Check that all cable connections are tight and that the coax cable isn't pinched, kinked, or sharply bent, as this can cause connection issues. If splitters are in use between the Gateway and the CATV outlet, remove them and connect the Gateway directly to the outlet. It may take over 30 minutes to establish a connection the first time you power up your Data Gateway, especially when many people are online. If the Power light blinks for more than 30 minutes, call your cable company for assistance. Always leave your Data Gateway plugged into AC power and connected to the cable system.
Why does my Arris Touchstone DG860 Gateway wireless internet keep disconnecting?
If your Arris Gateway wireless internet connection frequently stops working, it's often due to interference, commonly from 2.4GHz 'remote' telephones or microwave ovens. If possible, remove the source of interference. Alternatively, try using a different channel or setting Protected Mode on your Gateway.
How to fix Arris Touchstone DG860 Gateway not getting on the internet via Ethernet?
If you're not getting on the internet via Ethernet with your Arris Gateway, ensure the hub is turned on if you're using one. Verify you're using the correct Ethernet cable: the supplied cable for direct computer connection and a cross-over cable for hub connection. You can also press the Reset button on the back of the Gateway. A misconfiguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults.
What to do if Arris Touchstone DG860 is not getting on the internet wirelessly?
If you're unable to get on the internet wirelessly with your Arris Gateway, check that the WiFi light is on. Ensure your connection utility discovers your wireless LAN. If “Broadcast SSID” is off, manually enter your wireless LAN name in the connection utility. Try changing your security mode to “WEP” or “disabled,” but if using “disabled,” re-enable another security mode once the problem is found. A misconfiguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults.
How to troubleshoot Arris Gateway when the power light is off?
If the Power light on your Arris Gateway is off, check that the power cord is firmly plugged in at both ends. If plugged into a power strip, ensure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Also, check the fuse or circuit breaker panel.
General| DOCSIS | 3.0 |
|---|---|
| Downstream Channels | 8 |
| Upstream Channels | 4 |
| Wi-Fi Frequency | 2.4 GHz |
| Ethernet Ports | 4 |
| USB Ports | 1 |
| Voice Ports | 2 |
| Max Download Speed | 343 Mbps |
| Max Upload Speed | 131 Mbps |
| Wi-Fi | 802.11n |
| Security Features | WPA, WPA2 |
| Dimensions | 7.5 x 2.0 x 7.5 inches |
ARRIS Data Gateways comply with requirements for performance, construction, labeling, and information.
Lists the essential items included in the Data Gateway package for setup.
Lists additional items required for installing the Data Gateway yourself.
Steps to contact the cable company to establish an Internet account and ask questions.
Instructions and prerequisites for installing and connecting the Data Gateway.
Factors to consider when choosing an optimal location for the Data Gateway.
Step-by-step instructions for physically connecting the Data Gateway to power and the network.
Guides on setting up and modifying wireless LAN security settings.
Guide for configuring computer's TCP/IP settings for an Ethernet connection.
Detailed steps for configuring TCP/IP settings on Windows XP.
Detailed steps for configuring TCP/IP settings on Windows 7.
Detailed steps for configuring TCP/IP settings on macOS X.
Instructions on using the Reset button to reset the modem or restore factory defaults.
Diagnoses issues when the Data Gateway is plugged in but the power light is off.
Guide to troubleshoot problems with establishing an Internet connection.
