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Arris Touchstone TG2492 User Manual

Arris Touchstone TG2492
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Touchstone TG2492 Telephony
Gateway
User Guide
Release 24 STANDARD 1.2 April 2016
April 2016

Table of Contents

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Arris Touchstone TG2492 Specifications

General IconGeneral
DOCSIS3.0
Downstream Channels24
Upstream Channels8
Wi-FiYes
Ethernet Ports4
USB Ports2
Voice Ports2
Max Download Speed960 Mbps
Max Upload Speed240 Mbps
SecurityWPA2
Wi-Fi Bands2.4 GHz, 5 GHz

Summary

Safety Requirements

European Compliance

Details compliance with Radio and Telecommunication Terminal Equipment, EMC, and Low Voltage Directives.

Energy Consumption

Provides power consumption figures for the device in different states (ON/OFF).

Overview

Introduction

Introduces the Touchstone TG2492 Telephony Gateway and its capabilities.

Getting Support

Provides contact information and website for obtaining assistance.

Getting Started

About Your New Telephony Gateway

Outlines the features and specifications of the Telephony Gateway.

What's in the Box

Lists the items included in the Telephony Gateway package.

Items You Need

Lists additional items required for installing the Telephony Gateway.

Getting Service

Guides users on contacting their cable company to establish service.

System Requirements & Recommended Hardware

Details system and hardware requirements, including OS compatibility.

About this Manual

Explains the scope and structure of the user guide.

Security Best Practices

Provides tips for enhancing the security of the network and system.

Ethernet or Wireless Connectivity

Explains the differences and options for connecting devices.

Installing and Connecting your Telephony Gateway

Front Panel Indicators

Describes the LED indicators on the front of the Telephony Gateway.

Rear Panel Connectors and Controls

Identifies the ports and buttons on the rear of the Telephony Gateway.

Installation Location and Wireless Range

Guides on choosing a location and factors affecting wireless range.

Connecting the Telephony Gateway

Step-by-step instructions for physically connecting the device.

Configuring Your Wireless Connection

Instructions on setting up the wireless network security and access.

Accessing the Configuration Interface

Steps to log in and access the gateway's web-based configuration.

Setting Parental Controls

How to configure parental controls for blocking websites and keywords.

Configuring Your Ethernet Connection

Requirements for Ethernet Setup

Lists necessary items and information for configuring Ethernet.

TCP/IP Configuration for Windows XP

Step-by-step guide to configure TCP/IP settings for Windows XP.

TCP/IP Configuration for Windows Vista

Step-by-step guide to configure TCP/IP settings for Windows Vista.

TCP/IP Configuration for Windows 7/8/10

Step-by-step guide to configure TCP/IP settings for Windows 7, 8, or 10.

TCP/IP Configuration for Mac OS X

Step-by-step guide to configure TCP/IP settings for Mac OS X.

Using the Telephony Gateway

Setting up Your Computer for Use

Guides on initial computer setup to work with the Telephony Gateway.

Indicator Lights Explained

Details the meaning of each LED indicator light on the gateway.

Using the Reset Button

Explains how to use the reset button for troubleshooting.

Resetting to Factory Defaults

Instructions for restoring the gateway to its original factory settings.

Troubleshooting

Power Light Issues

Addresses problems where the power light is off.

Internet Connectivity Problems

Solutions for not getting on the internet via any connection.

Ethernet Connectivity Issues

Specific troubleshooting steps for Ethernet connection problems.

Wireless Connectivity Issues

Troubleshooting steps for wireless network connection problems.

Slow Internet Performance

Explains reasons for slow internet and potential solutions.

No Dial Tone Troubleshooting

Guides on how to diagnose and fix issues with telephone dial tone.

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