Arris Touchstone TG852 User Manual

Touchstone
®
TG852
Telephony Gateway
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG852 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser -
vice and both wired and wireless connectivity. It also supports a Lithi um-Ion bat-
tery backup to provide continued telephone service during power outages.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and
versatility. In addition, the Touchstone Telephony Gateway provides for up to two
separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Removal
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

Arris Touchstone TG852 Specifications

General

Device Type	Gateway
DOCSIS Version	DOCSIS 3.0
Ethernet Ports	4
Wireless Standard	802.11n
Maximum Wireless Speed	300 Mbps
Voice Ports	2
Wireless Frequency Band	2.4 GHz
USB Ports	1
Max Download Speed	343 Mbps
Max Upload Speed	131 Mbps
Weight	1.5 lbs

Summary

Safety Requirements and Precautions

Electrical and Equipment Safety

Warns about electrical shock and potential equipment damage from improper handling.

Battery Handling and Disposal

Battery Installation and Removal

Installing the Battery Pack

Step-by-step guide for inserting the battery pack into the gateway.

Battery Pack Management

Removing the Battery Pack

Step-by-step guide for removing the battery pack from the gateway.

Gateway Indicators

Front Panel LED Indicators

Explains the meaning of each LED light on the front panel of the Telephony Gateway.

Gateway Connections

Rear Panel Connectors and Controls

Details the functions of the Reset button, USB, Tel, Ethernet, Cable, and Power ports.

Connecting the Telephony Gateway

Step-by-Step Connection Guide

Provides instructions for connecting coax, Ethernet, telephone, and power cables to the gateway.

Wireless Configuration

Configuring Your Wireless Connection

Ethernet Configuration

Ethernet Connection Requirements

Windows TCP/IP Configuration

Windows 2000 TCP/IP Setup

Provides steps for configuring TCP/IP settings on a Windows 2000 system.

Windows XP TCP/IP Configuration

Windows XP TCP/IP Setup

Outlines the procedure for configuring TCP/IP settings on a Windows XP system.

Windows Vista TCP/IP Configuration

Windows Vista TCP/IP Setup

Guides users through configuring TCP/IP settings on a Windows Vista system.

Windows 7 TCP/IP Configuration

Windows 7 TCP/IP Setup

Provides steps for configuring TCP/IP settings on a Windows 7 system.

MacOS X TCP/IP Configuration

MacOS X Network Setup

Using the Telephony Gateway

Indicator Lights for the TG852

Understanding Indicator Lights

Normal Operation Light Patterns

Startup Sequence and Resetting

Startup Sequence Indicator Patterns

Using the Reset Button

Troubleshooting Common Issues

Power and Internet Connectivity

Addresses issues with the power light being off and not getting an internet connection.

Advanced Troubleshooting

Internet Connection Problems

Telephone Service Troubleshooting

Diagnosing Dial Tone Issues

Provides steps to check for dial tone by examining LED status and phone connections.