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Arris Touchstone TG862G User Manual

Arris Touchstone TG862G
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Touchstone TG862G Telephony
Gateway
User Guide
Release 8 STANDARD 1.1 August 2016
August 2016

Table of Contents

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Arris Touchstone TG862G Specifications

General IconGeneral
DOCSIS3.0
Downstream Channels8
Upstream Channels4
Wi-Fi802.11n
Ethernet Ports4
USB Ports2
Voice Ports2
Max Download Speed343 Mbps
Max Upload Speed131 Mbps
Wi-Fi Frequency Bands2.4 GHz

Summary

Safety Requirements

FCC Part 15 Compliance

Equipment tested and found to comply with FCC Part 15 rules for Class B digital devices.

Getting Started

System Requirements

Details operating system requirements and hardware recommendations for the Telephony Gateway.

Battery Installation and Removal

Installing and Replacing the Battery

Step-by-step instructions for installing or replacing the backup battery in the Telephony Gateway.

Installing and Connecting the Telephony Gateway

Front Panel Indicators

Description of the LED indicator lights on the front of the Telephony Gateway.

Rear Panel Connectors

Identification of the connectors and controls located on the rear of the Telephony Gateway.

Connecting the Coaxial Cable

Instructions for connecting the Telephony Gateway to the cable outlet using a coaxial cable.

Configuring Your Ethernet Connection

Windows Vista TCP/IP Setup

Step-by-step guide for configuring TCP/IP settings for Ethernet on Windows Vista.

Windows 7, 8, 10 TCP/IP Setup

Step-by-step guide for configuring TCP/IP settings for Ethernet on Windows 7, 8, or 10.

Mac OS X TCP/IP Setup

Step-by-step guide for configuring TCP/IP settings for Ethernet on Mac OS X.

Troubleshooting

Power Light Off Issue

Steps to diagnose and resolve issues where the Telephony Gateway's power light is off.

No Internet Connection (All)

Troubleshooting steps for when no internet connection is established across any connection type.

No Internet Connection (Ethernet)

Troubleshooting steps for issues with establishing an internet connection via Ethernet.

No Internet Connection (Wireless)

Troubleshooting steps for issues with establishing an internet connection via Wi-Fi.

No Dial Tone on Phone

Steps to identify why there is no dial tone when picking up the phone.

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