Chapter 6: Using the Telephony Gateway
Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide
© 2016 ARRIS Enterprises LLC. All Rights Reserved. 33
Using the Reset Button
Use the Reset button (1), on the back of the Telephony Gateway, to reset the modem and
perform initialization as if you power cycled the unit. You may need to reset the Telephony
Gateway if you are having problems connecting to the Internet. Using this button will be rare.
Use a pointed non-metallic object to press this button. The Reset button is recessed to
prevent accidental resets.
1. Reset button
2. USB
3. Tel 1
4. Tel 2
5. Ethernet (1 - 4)
6. Cable
7. Power
Resetting the Router to Factory Defaults
To reset the router to factory defaults, press and hold the Reset button on the back of the
Telephony Gateway for more than fifteen seconds. This restores the wireless setup
configuration and router configuration parameters to the factory defaults. You may need to
do this if a misconfiguration has locked out all access.
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