Why does my Arris Gateway wireless internet keep disconnecting?
If your Arris Gateway's wireless Internet connection drops intermittently, it's often due to interference from devices like 2.4GHz cordless phones or microwave ovens. If possible, remove the source of interference. Alternatively, try switching to a different channel or enabling Protected Mode on your Gateway.
What to do if my Arris Touchstone TG862 Gateway is not connecting to the internet?
It can take over 30 minutes to establish an internet connection the first time you power up your Arris Telephony Gateway, especially during peak hours. Ensure your Telephony Gateway remains plugged into AC power and connected to the cable system. Check that the Power and Online lights are on. If the Power light flashes for more than 30 minutes, contact your cable company. Verify that all cable connections are secure and that the coax cable isn't pinched or sharply bent. If you're using splitters, remove them and connect the Telephony Gateway directly to the outlet.
Why am I not getting on the internet with my Arris Touchstone TG862?
Establishing a connection may take over 30 minutes when you first power up your Arris Telephony Gateway, particularly during peak hours. Ensure your Telephony Gateway remains plugged into AC power and connected to the cable system. Also, verify that all cable connections are secure and that the coax cable isn't pinched or sharply bent. If splitters are in use, try connecting the Telephony Gateway directly to the CATV outlet. If the Power light continues to blink after 30 minutes, contact your cable company for assistance.
What to do if my Arris Gateway wireless internet connection stops working?
The reason for this issue is typically interference from devices like 2.4GHz remote telephones and microwave ovens. If possible, remove the source of interference. Alternatively, try switching to a different channel or enabling Protected Mode on your Arris Gateway.
Why is my internet so slow with Arris Touchstone TG862 Gateway?
If you are experiencing slow internet speeds with your Arris Gateway, the website you're visiting might be overloaded. If other sites load quickly, wait a few minutes and try again. Also, peak usage hours can affect connection speed, as can other communications on your LAN or interference with wireless connections.
How to fix Arris Gateway ethernet connection?
If you're having trouble connecting to the internet via Ethernet on your Arris Gateway, and you're using a hub, ensure the hub is turned on. Also, verify you're using the correct type of Ethernet cable: use the supplied cable for direct connection to a computer and a cross-over cable for connection to a hub. You can also try pressing the Reset button on the back of the Telephony Gateway. Note that a misconfiguration could lock out all access to the Telephony Gateway router, in this case, see Resetting the Router to Factory Defaults.
How to fix Arris Touchstone TG862 Gateway wireless connection?
If you're unable to connect to the internet wirelessly via your Arris Gateway, begin by checking the indicator lights; the WiFi light should be on. Ensure your connection utility can detect your wireless LAN. If you have disabled “Broadcast SSID,” you'll need to manually enter your wireless LAN name in the connection utility. As a troubleshooting step, try changing your security mode to “WEP” or “disabled,” but remember to re-enable a security mode once the problem is resolved. A misconfiguration could lock out all access to the Telephony Gateway router, in this case, see Resetting the Router to Factory Defaults.
What to do if Arris Touchstone TG862 Gateway Ethernet is not working?
If you're unable to connect to the internet via Ethernet on your Arris Gateway, ensure the hub (if used) is powered on. Verify you're using the correct Ethernet cable: the supplied cable for direct computer connection and a crossover cable for hub connection. You can also try pressing the Reset button on the back of the Telephony Gateway. If you suspect a misconfiguration is blocking access to the Gateway router, see Resetting the Router to Factory Defaults.
What to do if Arris Touchstone TG862 wireless is not working?
If you cannot connect to the Internet wirelessly via your Arris Gateway, check that the WiFi light is on. Ensure your connection utility discovers your wireless LAN. If 'Broadcast SSID' is disabled, manually enter your wireless LAN name in the connection utility. Try changing your security mode to 'WEP' or 'disabled' temporarily to troubleshoot. If you think a misconfiguration has locked you out of the Telephony Gateway router, see Resetting the Router to Factory Defaults.
How to fix Arris Gateway when the power light is off?
If the Power light is off on your Arris Telephony Gateway, check all power connections to ensure the power cord is firmly plugged in at both ends. If the power cord is connected to a power strip, verify that the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Also, check the fuse or circuit breaker panel.
Information on safety compliance and precautions for using the ARRIS Telephony Gateway.
Instructions for installing and removing the Lithium-Ion backup battery.
Steps for physically installing and connecting the Telephony Gateway.
Step-by-step guide to connecting the Telephony Gateway to power, network, and phone.
Resolving problems with the power light, internet connection, and cable issues.
Troubleshooting steps to identify and resolve issues with no dial tone.
General| DOCSIS | 3.0 |
|---|---|
| Downstream Channels | 8 |
| Upstream Channels | 4 |
| Wi-Fi | Yes |
| WiFi Compatibility | 802.11b/g/n |
| Ethernet Ports | 4 |
| USB Ports | 1 |
| Voice Ports | 2 |
| Max Download Speed | 343 Mbps |
| Max Upload Speed | 131 Mbps |
| Wireless Frequency | 2.4 GHz |
| Device Type | Gateway |
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