Arris Touchstone TG1672 User Manual

Touchstone
®
TG1672
Telephony Gateway
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG1672 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser -
vice and both wired and wireless connectivity. It also provides a Lithi um-Ion bat-
tery backup to provide continued telephone service during power outages.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Telephony Gateway
also provides 802.11a/b/g/n wireless connectivity for enhanced mobility and ver-
satility. In addition, the Telephony Gateway provides for up to two separate lines of
telephone service. The Telephony Gateway also offers integrated MoCA 1.1 home
networking providing Internet access and transfer of multimedia content between
devices over coaxial cable in the home.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Removal
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

Arris Touchstone TG1672 Specifications

General

DOCSIS	3.0
Downstream Channels	16
Upstream Channels	4
Ethernet Ports	4
Voice Ports	2
USB Ports	1
Max Upload Speed	131 Mbps
Wi-Fi Frequency Band	2.4 GHz
Wi-Fi	802.11n

Summary

Safety Requirements

Electrical Safety and Equipment Protection

Warns about shock hazards, equipment damage from improper connections, and battery safety.

General Operational Safety Guidelines

Getting Started

Establishing Service

Contacting Your Cable Company

Guides users on contacting the cable company and providing necessary information for service activation.

System Requirements

Recommended Hardware Specifications

System Security Best Practices

Battery Installation and Removal

Battery Installation Procedure

Step-by-Step Battery Replacement

Provides detailed instructions for installing or replacing the backup battery pack.

Installing and Connecting Your Gateway

Pre-Installation Service Verification

Confirms data/telephone service and availability of outlets before proceeding with installation.

Professional Installation Advisory

Warns that telephone wiring connections should only be made by qualified technicians.

Front Panel Indicators

Understanding Front Panel LEDs

Rear Panel Connectors and Controls

Identifying Rear Panel Ports

Selecting an Installation Location

Factors for Choosing Location

Mounting Considerations

Mounting the Telephony Gateway

Mounting Instructions

Wall-Mounting Procedure

Provides step-by-step instructions for mounting the Telephony Gateway on a wall.

Desktop Mounting Procedure

Outlines guidelines for placing the Telephony Gateway on a desktop for optimal airflow and stability.

Connecting the Telephony Gateway

Coaxial and Power Cable Connections

Details the process of connecting coaxial and power cables to the gateway.

Ethernet and Telephone Line Connections

Guides on connecting Ethernet cables and telephone lines to the appropriate ports.

Configuring Your Wireless Connection

Accessing the Configuration Interface

Configuring Your Ethernet Connection

Ethernet Configuration Requirements

TCP/IP Configuration Procedures

TCP/IP Configuration for Windows XP

Windows XP Network Connections Setup

Windows XP Local Area Connection Properties

Modifying TCP/IP Properties in XP

Accessing and modifying properties for the local area connection in Windows XP.

Windows XP IP Address Configuration

Obtaining IP and DNS Automatically in XP

Setting TCP/IP properties to auto-obtain IP and DNS addresses in Windows XP.

TCP/IP Configuration for Windows 7

Windows 7 Control Panel Navigation

Windows 7 Network and Sharing Center

Accessing Local Area Connection Status in Win 7

Accessing Network and Sharing Center and connection status in Windows 7.

Windows 7 TCP/IP Properties Selection

Choosing TCP/IPv4 or TCP/IPv6 in Windows 7

Selecting between TCP/IPv4 and TCP/IPv6 properties in Windows 7.

Windows 7 IP Address Configuration

Obtaining IP and DNS Automatically in Win 7

Configuring TCP/IPv4 or TCP/IPv6 to auto-obtain IP and DNS addresses in Windows 7.

TCP/IP Configuration for MacOS X

MacOS X System Preferences Setup

MacOS X Network Icon Usage

Accessing Network Settings in MacOS X

Accessing Network settings and viewing status for built-in Ethernet and other connections.

MacOS X Ethernet Configuration

Configuring IPv4 Using DHCP in MacOS X

Setting up IPv4 configuration to use DHCP for automatic IP address assignment.

MacOS X IPv6 Configuration

Configuring IPv6 Automatically in MacOS X

Configuring IPv6 to automatically obtain IP address and DNS settings.

Using the Telephony Gateway

Understanding LED Indicator Lights

Introduces the section describing LED indicators for status and troubleshooting.

Indicator Lights for the TG1672

Wiring Problems LED Indicators

Normal Operation LED Patterns (LAN/Telephone)

Normal Operation Patterns (WAN and Battery)

Startup Sequence LED Patterns

Cable Modem Startup Sequence

Gateway Maintenance and Reset

Using the Reset Button Functionality

Troubleshooting Common Issues

Power and Internet Connectivity Problems

Solves issues related to the power light being off or the device not connecting to the internet.

Ethernet and Wireless Connection Failures

Troubleshooting Connection Performance

Ethernet and Wireless Connection Issues

Troubleshooting Telephone Service

Diagnosing Dial Tone Issues

Guides users through diagnosing and resolving problems with the telephone service and dial tone.

Telephone Connection and Wiring Checks

Verifying Phone and House Wiring

Verifies phone connections and house wiring for dial tone problems.