Chapter 2: Getting Started
Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide
© 2016 ARRIS Enterprises LLC. All Rights Reserved. 9
About Your New Touchstone TG862G Telephony
Gateway
The Touchstone TG862G Telephony Gateway is DOCSIS compliant with the following features:
Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0
cable modems.
Convenience: supports Ethernet and 802.11b/g/n wireless connections; both can be used
simultaneously
Flexibility: provides two independent lines of telephone service as well as high speed data
Compatibility:
• Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1;
supports tiered data services (if offered by your service provider)
• Telephony services: PacketCable™ 1.5 or 1.0 compliant
The TG862G provides:
Wireless 802.11b/g/n connectivity
Four Ethernet ports for connections to non-wireless devices
Up to two lines of telephone service
DOCSIS 3.0 compliant with Li-Ion backup battery
One USB host port (future support for external USB devices)
What's in the Box
Make sure you have the following items before proceeding. Call your service provider for
assistance if anything is missing.
Telephony Gateway
Power Cord
Battery (not included with all models)
Quick Installation Guide
End User License Agreement
Items You Need
If you are installing the Telephony Gateway yourself, make sure you have the following items
on hand before continuing:
Telephony Gateway package: see What's in the Box (page 9) for a list of items in the
package.