Arris NVG589 - Having trouble?; Additional information; Test your Internet connection speed; Manage your account

Having trouble? Here are a few common issues to check:
What is your service activation date?
Do not attempt to install your service until 2pm or later on your service
activation date. You can nd this date on your packing slip.
Did you activate your service?
You must complete activation for your Internet service to work correctly.
See Step 3 inside.
Check your connections.
Check that all cables and cords are connected properly and securely.
Power down, power up.
Unplug the power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi
Gateway unplugged for 15 seconds and plug it back in. You may need to
wait up to two minutes for blinking indicator lights to turn solid green.
Now that your service is installed, make the most of AT&T Internet!
Whether you’re on your PC, smartphone, or tablet:
·
Congure your email
· Troubleshoot your service and resolve issues
· Set up Wi-Fi
· Bookmark your AT&T “favorites” and more
Go to uverseactivation.att.com t
o take advantage of all that AT&T has to oer.
Additional information
Test your Internet connection speed
Our speed test takes less than a minute to perform
two key measurements (download and upload) to help
you determine if you should take steps to improve the
performance of your online experience. Visit
att.com/speedtest.
Manage your account
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Repair center
Phone: 800.246.8464
IPv6
AT&T supports IPv6 across our network, equipment, and
devices. Visit att.com/ipv6 for more information.
Accessibility support
• Alternate format guides:
- Braille or large print: call 800.288.2020 and request
guide number ATT151470907-5
- Accessible tagged PDF: visit att.com/userguides
• Telephone equipment for visual and/or hearing impaired:
- Phone: 877.902.6350
- TTY: 800.772.2889
• Repair Center:
- Phone: 800.246.8464
- TTY: 800.397.3172
• Device Compatibility Feature: Compatible with any
TTY/TDD devices with standard phone line
¿Hablas español?
Por favor visita att.com/uverseguias para ver la
información en español. También puedes ver la siguiente
guía: ATT151470907-5 (UV Internet Install Guide) para
más detalles.
Need more help?
Visit att.com/support
Call us at 800.288.2020 and ask for “technical support.”
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