Artel NCA115-2A - Problem Solving Guide; Display and Remote Control Issues; Ignition and Smoke Troubleshooting

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EN
Any inconvenience and solutions
Given that all pellet inserts are tested in their parts handling and work and therefore are delivered
in perfect physical condition and operation, it should be remembered that the transport, unloading,
handling, misuse or poor maintenance, can be causes of drawbacks.
The main problems may be solved by reading the table below.
If after doing as hereinafter described the problem is not resolved, contact your authorized service
center.
Problems and solutions
All repairs must be carried out exclusively by a specialised technician, with the
pellet insert completely cold and the electric plug pulled out. Is prohibited from
any unauthorized modication to the device and the replacement of parts with
other non-original. The operations marked in bold type must be carried out by
specialised personnel.
PROBLEM POSSIBLE CAUSE REMEDY
Display off and but-
tons are not work-
ing
1. Power failure in the net-
work
2. Switch back off
3. Display defective
4. Fault in the connection of
the display with the card
5. Fuse board interrupted
6. Card defective
1. Check that the power cord is connected
2. Use the switch back to operate it
3. Unplug the pellet insert from the power
outlet for about one minute and then turn
on. If the problem persists, contact an author-
ized service center
4. Check that the display and board are properly con-
nected. Contact your authorized service center
5. Contact an authorized service center
6. Contact an authorized service center
Remote inefcient
1. Too far from the pellet
insert
2. No batteries in the remote
3. The remote control is
broken
1. Move closer to the pellet insert
2. Check and change the batteries
3. Replace the remote control
Failure to ignite
the pellet insert
1. Excessive accumulation of
ash in the grate
2. Incorrect ignition proce-
dure
1. Clean the grate
2. Repeat the ignition procedure.
If the prob-
lem persists, contact your authorized service
center
Smoke comes from
the grill
1. Accidental electrical black-
out
1. In case of ignition phase interrupted and
momentary interruption of the fan, can occur
slight amount of smoke
Hot air fan is not
working
1. The pellet insert has not
yet been heated
1. Wait until the conclusion of the ignition
cycle.
Arrived in temperature, the fan will start au-
tomatically. If the problem persists, contact
your authorized service center.