ARTISUL D22S - Trouble Shooting; Possible Breakdowns Related to DISPLAY; Possible Breakdowns Related to FUNCTIONS

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5. Trouble Shooting
5.1 Possible Breakdowns Related to DISPLAY
Abnormal Phenomena
Possible Solutions
Power indicator does not
flash
*Make sure power is on *Check the socket and power cable
No display on the screen
1. Make sure power is on.
2. Correctly connect the cable.
3. If you connect the display with a laptop, please make sure
the display is on the right display mode: extend or duplicate
mode.
4. Check whether the side indicator shows green, if not, it
means no signal in. Please reboot your computer or reconnect
the cable.
5. Is the signal wire broken or bent? If so, please replace the
signal wire.
Images are blurred
Please set the display resolution with 1920 x 1080.
Lack of colors
Check the pins of the signal wire are not bent or fractured.
There is chromatic
aberration
As the regional color temperature is different, so minor
chromatic aberration is a normal phenomenon.
Images jitter or ripple
images appear
It is likely that there is electric equipment nearby that brings
about electronic interference.
5.2 Possible Breakdowns Related to FUNCTIONS
Abnormal Phenomena
Possible Solutions
Pen doesn’t work and no
pressure in the graphics
software
1. If the driver is damaged or is not properly installed, please
uninstall the driver and reinstall it.
2. Try restarting your computer.
3. Try re-inserting the USB cable.
Cursor movement is
abnormal
Try re-inserting the USB cable or restarting your computer.