AstralPool
®
CTX, XP, XF and E Series Pumps | Installation and Operation Manual
15
Pool equipment is vented to allow electronics to cool. Insects may be attracted to warm, dry environment inside the
equipment. We recommend that, with power turned off, you spray surface insecticide on the equipment enclosures to
prevent ant and insect ingress. Repeat every three months or as necessary.
Timing Maintenance Check Service Action If Required
Weekly or sooner Check hair and lint basket Empty all debris.
Three Monthly
Check Lid O-ring and Inlet/Outlet
O-rings for leaks
Isolate Pump, turn power off, clean and grease O rings or replace if necessary
Check surroundings for leaves,
debris and flooding
Remove debris and rectify if flooding
Three Monthly
Check for insects/ants ingress into
pool equipment enclosures
Spray a surface insecticide on the surfaces around the pool equipment
Three Monthly Check for leaks under the pump
Call Service technician, repair or replace mechanical seal and motor bearing if
necessary
Table 3. Pump Maintenance Schedule
Section 7. Troubleshooting
When there is an error condition, a message is displayed on the screen. When the error situation is corrected, the error
message ends automatically. If the pump continues to perform incorrectly, please contact AstralPool at 1 300 186 875.
Issue Possible Cause Solution
Pump is noisy or
humming
It could either be the impeller, bearings,
mechanical seal, capacitor or a burnt out motor.
Call for service.
Pump Not
Running
There could be something stuck in the impeller. • You can try a flat head screwdriver and pop it in underneath the cowl to
see if you can get some free movement of the impeller.
• If it doesn’t move, there could be something stuck inside that needs to
be removed.
• This is part of general maintenance and will not be covered under
warranty.
• If it does move, book a technician or service agent to attend as the motor
may have failed.
Check the hair and lint basket • Damage to the basket could mean a piece of debris has passed through
to the impellor which can cause a jam in the pump, which is not covered
under warranty.
Pump is leaking
under lid or under
pump
Leaking from the lid • The O ring in the lid being cracked from not having Hydroslip applied or
the lid itself is not secure.
• This is general maintenance and will not be covered under warranty.
• If the lid has a crack in it, we can send a new lid and O ring at no charge
if under warranty.
Leaking from underneath • General wear and tear or poor water chemistry can cause the
mechanical seal to leak (poor water chemistry is not covered under
warranty).
• Book a technician or agent to attend.
Pump is not
priming (not
filling up)
Maintenance behind schedule due to winter
season or other scheduling conflicts.
• Check for debris build up in the skimmer basket. This can cause reduced
flow to the pump.
• Also ensure that any suction cleaners are disconnected as this can be
restrictive.
• Check for debris build up in the hair and lint basket of the pump.
• Remove and check the basket for any signs of damage or splitting.
• Ensure that the hair and lint basket is sitting correctly in the pump as the
lid may not close and cause air to enter the system.
• Clean the O Ring of the lid and ensure it is greased with HydroSlip. If the
O Ring looks damaged, make sure it is replaced.
• Also remove fittings from front and top of pump, clean and check O
Rings. If damaged, make sure it is replaced.
• Wash thread on both sides of fitting with fresh water and refit.
Table 4. Troubleshooting
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