6
Check your Gateway and
Rechargeable Batteries
NEED MORE HELP & TROUBLESHOOTING?
Check your AT&T Fiber Service Box/ONT
and D-cell Battery Unit
If your phone does not have a dial tone during a power outage:
Troubleshooting:
For D-cell & PSI Rechargeable Battery Units
D-cell Battery Unit:
go to att.com/dcellbatterybackup or call 800.650.0954
PSI Rechargeable Battery Units:
go to www.powertecsolutions.net/solutions/att-solutions/
2
2
If Gateway does not have power, make sure:
• Gateway is plugged into rechargeable battery
• Rechargeable battery is turned On
• Rechargeable battery still has a charge. If not, replace
it with one of the standby rechargeable batteries.
If AT&T network box (ONT) does not have power, make sure:
• D-cell holder is plugged into power supply
• D-cell holder is turned On
• Power supply is plugged into AT&T network box (ONT)
• D-cell batteries are installed and have enough charge.
(Push the battery Test button to see the battery
power level.) If not sufficiently powered, replace All the
D-cell batteries.
1
Make sure corded phone is plugged into the Gateway.
1
Make sure AT&T network box (ONT) has power and is
turned On.
Make sure Gateway is connected to AT&T network box.
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