AT&T GL2113-31 - Page 141

135
Appendix
Troubleshooting
My handset isn’t performing normally.
f Make sure the power cord is securely plugged into the telephone base. Plug
the power adapter into a dierent working electrical outlet not controlled by
a wall switch.
f Move the handset closer to the telephone base. You might have moved out
of range.
f Reset the telephone base. Unplug the electrical power. Wait for 15 seconds,
then plug it back in. Allow up to one minute for the handset and telephone
base to reset.
f Other electronic products such as HAM radios and other DECT phones, can
cause interference to your cordless telephone. Try installing your telephone
as far away as possible from these types of electronic devices.
The batteries do not hold a charge.
f If the handset is in the charger and the charge light does not turn on, refer to
The charge light is o (page 136) in this Troubleshooting guide.
f Charge the battery in the handset for at least 11 hours. For optimum daily
performance, return the handset to the telephone base or charger when not
in use.
f If the battery is depleted, it may take approximately 30 minutes to charge
the handset before it shows Low battery, refer to page 13 for details.
f You may need to purchase a new battery. Please refer to Battery installation
and charging (pages 13-15) in this user’s manual.
I get noise, static, or a weak signal even when I’m near the telephone base.
f If you subscribe to high-speed Internet service (digital subscriber line - DSL)
through your telephone lines, you must install a DSL lter between the
telephone line cord and the telephone wall jack (see page 11). The lter
prevents noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL lters.
f You may be able to improve the performance of your cordless phone by
installing your new telephone base as far as possible from any other existing
cordless telephone system that may already be installed.
f Other electronic products such as HAM radios and other DECT phones, can
cause interference to your cordless telephone. Try installing your telephone
as far away as possible from these types of electronic devices.