AT&T MicroCell DPH-154 User Manual

AT&T MicroCell User Guide | Troubleshooting
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• If your broadband meets minimum requirements,
then place your MicroCell in a central location of your
residence or in a location where your MicroCell is used
most frequently. If necessary, use a longer Ethernet
cable or a Powerline Ethernet adapter (as described
on page 14 “My Internet equipment isn’t near a window
and I am unable to get a GPS lock” in the second bullet).
• It is possible as you move around your home that your
MicroCell is handing over your call to an AT&T cell tower,
especially as you move further from the MicroCell. To
reduce the potential dropped calls stemming from
this, a new feature is now available to give you greater
control over your MicroCell experience. Please go
to www.att.com/MicroCell and select the “Manage
Settings” tab. Log into the MicroCell web portal with
your Personal or Business account username and
password. On the “Manage your MicroCell settings
page”, select “disable” automatic hand-out. If you
choose to disable automatic hand-out, this will apply to
all numbers on the approved user list.
NOTE: When automatic hand-out is disabled, MicroCell
calls will drop when the handset is out of MicroCell range.
As such, if you begin a call on your MicroCell, you will need
to stay within range of the MicroCell in order to avoid a
dropped call.
Help after activating your MicroCell (continued)
My range of coverage on the MicroCell is limited or
I experience dropped calls on the MicroCell
I am not satisfi ed with the voice quality on my MicroCell
My MicroCell was active, but now the Network light is fl ashing green
My cell phone does not display “AT&T MicroCell” or “AT&T M-Cell”
• Run a speed test at att.com/speedtest to ensure your broadband connection
meets minimum requirements of 1.5 Mbps download and 256 Kbps upload
speeds. If necessary, upgrade to a higher broadband speed.
• Restart your MicroCell. Unplug the power adapter from the wall outlet, wait
10 seconds, then plug it back in. It may take an additional 30 minutes for the
Network light to turn solid green; OR
• If your GPS light is also fl ashing and you’ve moved your MicroCell from its original
position where it obtained a solid GPS light, then move it back to the original
position.
• Restart your 3G, 4G or 4G LTE cell phone. Turn your cell phone off and then turn
it back on.
• If restarting your 3G, 4G or 4G LTE cell phone does not resolve the issue, then
restart your MicroCell. Unplug the power adapter from the wall outlet, wait 10
seconds, then plug it back in. It may take an additional 30 minutes for the Network
light to turn solid green.

AT&T MicroCell DPH-154 Specifications

General

Brand	AT&T
Model	MicroCell DPH-154
Category	Extender
Language	English