Transferring a Call
To pass a call to another extension:
Transfer
+
Extension Number
1.
2.
3.
While active on the call, press
Transfer .
The call is put on hold and you hear intercom dial tone.
Dial the extension to which you want the call transferred.
When someone answers, announce the call, then hang up.
If no one answers or the call is refused, to reconnect to the caller,
press the
Line
button next to the winking green light.
Putting a Call on Hold
To hold so anyone with the line can pick it up:
Hold:
Hold
1.
Press
Hold
.
To hold so only you can pick it up (Exclusive Hold):
Exclusive Hold:
Feature
0
2
1.
Press
Feature
0
2
.
To pick up a held call:
To Pick Up:
Line
1.
2.
Press the held
Line
button.
Lift handset.
Answering a Call Ringing at Another
Extension
At a specific extension:
Intercom
6
+
Extension Number
To answer a call ringing at any other extension:
1.
2.
Press
Intercom .
Lift handset.
or
At any extension:
Intercom
6
8
+
Line Number (01-24)
3.
Dial
6
plus the number of the ringing extension (or if you know
which line is ringing—but not the specific extension—dial
6
8
plus the two-digit line number).
To answer an outside call ringing at any other extension in
the Pickup Group:*
At any extension in the
Pickup Group:
Intercom
6
6
+
Group Number
1.
2.
3.
Press Intercom .
Lift handset.
Dial
6
6
plus the group number.
Forwarding a Call
To forward Intercom, outside, and transferred calls:
Feature
1
1
+
Source Extension
Number +
Destination Extension
Number
1.
2.
3.
Press
Feature
1
1
.
Dial your extension number.
Dial the destination extension number.
To cancel Call Forwarding, enter your own extension number as the
destination number. Your system phone will beep once each time a call
is forwarded from your extension, to indicate Call Forwarding is still
active.
* Calling Group, Pickup Group, and Hunt Group extensions are listed on a separate form. See your
System Manager.
8
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