4
Easy Return
(Refer to return instructions in your kit)
Take original gateway and power cord to
nearest The UPS Store (Bring your AT&T
Account number located on your packing slip).
A.
B.
UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost to you.
Please do not return other devices (e.g. backup battery, etc.)
NOTE: Do not return the Wireless Access Point if you are retaining one or more wireless TV receivers.
Need more help?
No TV or Internet service:
Check your connections: Cables usually make an audible click when secure.
Check Power: Power light on the Wi-Fi Gateway and the LED light on the power unit should
be green; if not, try another electrical outlet
Green
Light
reen
ig
Check Service light on front of the Wi-Fi Gateway: If after 15 minutes, the light is red or
off, power down the Wi-Fi Gateway by holding down red reset button for 15 seconds.
Reset
button
TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway.
If so, hold the TV receiver’s power button down for 10 seconds and release, then wait five minutes.
Power
button
Wi-Fi Gateway power light is amber: Don’t worry. This is a normal part of the power up sequence.
No dial tone: Make sure you have a working phone jack and your phone cable is plugged into the Phone Line port on
the Wi-Fi Gateway.
Additional assistance: call 800.288.2020 and ask for “U-verse technical support”
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
• For U-verse support, including live chat,
go to att.com/uversesupport
• Visit att.com/userguides to find this guide
NVG589 to NVG589 without Voice.
Accessibility Support:
• Alternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
(
ATT130950864-3
)
• Equipment:
- Voice Calls: 877.902.6350
- TTY Calls: 800.772.2889
• Repair Center:
- Voice Calls: 800.246.8464
- TTY Calls: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion en español. También pueden
ver la siguiente guía:
ATT130950864-3 (NVG589 to NVG589 without Voice)
para más detalles.
©2014 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
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