EXCLUSIONS
The following are NOT covered under the IWP/HWP Plan:
• Inside Wire and Covered Components rendered defective by negligence, willful damage, vandalism, faulty
equipment, and/or premises construction/repair/remodeling activities;
• Inside Wire and Covered Components that did not work when IWP/HWP Services were ordered;
• Wiring for boat slips, special boat cords and jacks, and/or wiring for recreational vehicle locations;
• Jacks located outdoors, except for waterproof jacks located on the exterior of your premises;
• Shared tenant service locations (STS)—where tenants purchase services from the building owner/manager or
other non-AT&T entity;
• For multi-unit dwellings, problems occurring in horizontal and/or riser cable or problems we are prevented from
accessing, for example, by the owner of the property, by government or military authorities (i.e., you live on a
military base), or by your landlord;
• Repair of complex Inside Wire associated with multiple lines that use common equipment. This includes Inside
Wire associated with telephone stations that are a part of a key or PBX telephone system, repair of Inside Wire
associated with Centrex, Dimension, CentraLink 2100, CentraLink 3100, CentraLink DCOSS type service, and
lines connected to coin telephones;
•
Inside Wire and Covered Components damaged by a catastrophic event (such as fire, flood, earthquake, terrorism,
act of war, lightning, or wind) that also damages all or a portion of your premises, except that repair will be
provided for Standard Inside Wire in any portion of your premises that is suitable for occupancy without recon-
struction or repair of walls, floors or other structural features, so long as you do not disconnect all AT&T services
at your premises. If repairs cannot be completed until after such reconstruction is completed, or if you disconnect
all AT&T services at your premises, applicable charges will apply to install new or repair any existing wiring.
• Installation of additional (as opposed to replacement) wire, jacks, cable outlets and/or components, including
connecting the wire at the NID/ONT or jacks/cable outlets;
• End-to-End replacement of wire (e.g., from the NID/ONT to one or more jacks/cable outlets) unless AT&T
determines, in its sole discretion, that replacement is necessary;
• Main line extension wire to unattached structures (such as a separate garage or barn);
• Conversion of hard-wired phones and/or other customer equipment to modular jacks/outlets;
• Jacks/cable outlet rewiring, relocation, and/or rearrangements from one working line to another;
• Moving/rearranging Inside Wire at the NID/ONT;
•
Jacks/cable outlets without wiring (non-modular) and/or conversion of non-modular jacks/outlets to modular ones;
• Wiring used for satellite TV services; and
• Requests to check for wire taps.
CUSTOMER’S RESPONSIBILITY
If the work you request requires conduit; cutting and patching of finished walls, floors and/or ceilings; or structure
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Home Wiring Protection
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