If the unit is damaged during transit, or subsequently develop a fault requiring its return
to ATC, the following procedure must be followed.
1. Call the ATC service point on +44(0)1530 839998 or email sales@app-therm.com.
• You will be issued with a Return Materials Authorisation number (‘Q number’).
2. Return the completed RMA form to ATC, together with your purchase order number.
3. Pack the returning item securely, enclosing a copy of the completed RMA form, and
ensure that the packaging is clearly labelled with the Q number. Neither ATC nor your
shipper will be liable for any damage incurred in transit.
4. Upon receipt of the completed RMA form, an engineer will be allocated or a service
loan unit* will be despatched if available.
* Please note that ATC will raise an invoice as part of the service loan procedure, and you
will receive a credit against this upon the safe return of the loan unit.
Address for return units:
Applied Thermal Control Limited
Goods Inward
Unit 1 Garden Court
Gee Road
Whitwick Business Park
Coalville
Leicestershire
LE67 4NB
United Kingdom
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